Tinisha

Detail-oriented operations and customer service professional with over six years of experience supporting daily operations in fast-paced environments. Experienced in order coordination, documentation, data entry, inventory support, transaction processing, workflow tracking, customer service, and cross-functional communication. Proficient in Microsoft Word, Excel, PowerPoint, and Google Sheets, with a strong ability to learn new software and operational systems quickly.

Recognized for reliability, organization, attention to detail, and teamwork. Seeking to transition these transferable skills into an Operations Coordinator role.

Sales Associate at Gap Inc. (2023-01 – Present)

• Provide professional customer service, respond to inquiries, resolve concerns, and communicate information clearly in a high-volume environment.
• Maintain accurate transaction and customer information while following established procedures and accountability standards.
• Process cash, debit, and credit card transactions accurately while maintaining financial accountability.
• Prioritize multiple customer and operational needs during peak periods while maintaining an organized and efficient work environment.
• Train and mentor newly hired personnel on customer service procedures, operational protocols, and organizational policies.
• Support inventory and merchandise organization while maintaining accurate, orderly sales floor operations.
• Collaborate with team members to complete daily operational tasks and achieve performance goals.
• Recognized as GAP Inc. Employee of the Month in January 2024 and September 2025.

Graphic Designer at The Apparel Decorating Company (2025-01 – Present)

• Tracked time-sensitive orders and supporting documentation to ensure accuracy, timely completion, and proper distribution.
• Coordinated multiple client orders and maintained workflow tracking spreadsheets and production documentation.
• Coordinated information among clients, vendors, and internal teams to support smooth daily operations and timely service.
• Communicated with clients, vendors, and internal departments to support order progress and operational requirements.
• Assisted with inventory systems and prepared items for distribution.
• Supported process improvements that increased operational efficiency.
• Managed the physical handling and organization of shipments weighing up to 25 lbs

Graphic Design Internship at The STEAM Project (2023-01 – 2023-12)

• Coordinated multiple projects while maintaining organized documentation and meeting deadlines.
• Prepared project materials and administrative documents and supported internal communications.
• Worked collaboratively with cross-functional teams to complete tasks accurately and on schedule.

Graphic Design Assistant at Nomadic Visuals (2022-01 – 2022-12)

• Managed multiple client projects while maintaining schedules and project documentation.
• Coordinated communication between clients and team members and maintained accurate records.
• Demonstrated strong organization, attention to detail, time management, and deadline management.

Sales Associate at Michaels (2020-01 – 2020-12)

• Customer service and issue resolution
• POS/transaction processing
• Inventory and merchandise organization
• Stocking and replenishment
• Maintaining organized store operations
• Handling multiple priorities in a busy environment
• Microsoft Outlook added to technical skills

Bachelor of Design (Honours) in Graphic Design – OCAD University (2023)

Diploma in Advanced Graphic Design – Fanshawe College (2019)

Associate Degree in Applied Arts in Visual Arts – Barbados Community College (2016)

High School Diploma – The Ellerslie School (2013)