Ali Ahmed
Senior Desktop Support Analyst
Hire this person
Send a job offer directly to this candidate
About
Looking for a new role in Dubai or Abu Dhabi, I've been working as a Desktop Support Analyst for over 8 years. I've worked Abroad on Projects such as Office Moves, Mailbox 365 Migration. Desktop to Laptop. i've also worked on smaller projects such as getting all users from one domain to another.
Proven ability to multi-task, effectively determine priorities and meet SLA's. Proven analytical, troubleshooting and problem- solving skills. I am a point of contact for Service Desk and the Desktop Support team.
I stay calm and professional when working regardless how challenging it maybe. I keep my composer at all time.
Experience
Mailbox Migration – on Premise to 365
Office Move
Moving Customers from Desktop to Laptop
Snap Deploy - Creating a Master Image to deploy on all Laptops Globally
Audit
Escalation Point for the team
JIRA / ServiceNow
Windows 10 / MAC / Printers / Papercut
Patching Switches / Ports
Creating knowledgebase articles
Imaging Desktops / Laptops,
Bitlocker, MCAFEE Drive Encrption
Data backup and Restore
Mimecast releasing / tracking Emails
Duo Mobile Administrator
Redbox – Call Recorder
Lifesize / Cisco Room
Azure administration – Creating Accounts, Distribution Groups, Shared mailbox, Reviewing Logs
Active Directory – Administering Accounts, Creating Security groups
Working with HR -Onboarding New Starters, Off boarding Leavers, Account Activation, Deactivation
SUN IPOS – Entering Purchase order
Powershell
OKTA Verify Administration
Managing Bespoke applications
Salesforce
Packaging Applications
Education
I am MCSE Qualified,
I have a Application Analyst City and Guilds Level 3 Qualification,
I have a BTEC National Diploma in Electrical Electronics Engineer with Distinction, Distinction, Merit.
