Senior Desktop Support Analyst
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Looking for a new role in Dubai or Abu Dhabi, I've been working as a Desktop Support Analyst for over 8 years. I've worked Abroad on Projects such as Office Moves, Mailbox 365 Migration. Desktop to Laptop. i've also worked on smaller projects such as getting all users from one domain to another.
Proven ability to multi-task, effectively determine priorities and meet SLA's. Proven analytical, troubleshooting and problem- solving skills. I am a point of contact for Service Desk and the Desktop Support team.
I stay calm and professional when working regardless how challenging it maybe. I keep my composer at all time.
Mailbox Migration – on Premise to 365
Moving Customers from Desktop to Laptop
Snap Deploy - Creating a Master Image to deploy on all Laptops Globally
Escalation Point for the team
Windows 10 / MAC / Printers / Papercut
Imaging Desktops / Laptops,
Bitlocker, MCAFEE Drive Encrption
Mimecast releasing / tracking Emails
Redbox – Call Recorder
Azure administration – Creating Accounts, Distribution Groups, Shared mailbox, Reviewing Logs
Active Directory – Administering Accounts, Creating Security groups
Working with HR -Onboarding New Starters, Off boarding Leavers, Account Activation, Deactivation
SUN IPOS – Entering Purchase order
I am MCSE Qualified,
I have a Application Analyst City and Guilds Level 3 Qualification,
I have a BTEC National Diploma in Electrical Electronics Engineer with Distinction, Distinction, Merit.
