Clair Pyle

Experienced Customer Care Professional with over 20 years of customer-facing experience across utilities, administration, retail, and service industries. Currently working for South West Water, where I provide expert support for customer account enquiries while taking on additional leadership responsibilities, including team coaching, recruitment support, rota management, performance feedback, and operational coordination. Recognised for building strong customer relationships, resolving complex queries efficiently, and supporting colleagues to achieve team objectives.

A confident communicator with proven experience mentoring new starters, assisting managers, and driving high standards of customer service. Holds a Level 3 Team Leader or Supervisor Apprenticeship with Distinction and is seeking an opportunity to further develop leadership and operational management skills.

Customer Care Representative at South West Water (2016-01 – Present)

Provide customer support across a wide range of account, billing, metering, and affordability enquiries while consistently delivering a high standard of service. Alongside core responsibilities, I have taken on significant leadership and operational duties within the Customer Moves Team, supporting both colleagues and management.

• Resolve complex customer enquiries and account issues through effective communication and problem-solving.
• Support customers in understanding water consumption, billing, metering options, and affordability schemes.
• Produce weekly team rotas and manage daily operational reporting.
• Act as a key point of contact within the Customer Moves Team, providing guidance and support to colleagues.
• Train, coach, and mentor new starters to ensure successful onboarding and development.
• Provide real-time support to advisers through Green Line and Jabber.
• Support Team Managers with performance conversations, one-to-one meetings, return-to-work discussions, and team welfare checks.
• Lead team activities during management absence, ensuring service levels and team engagement are maintained.
• Conduct quality monitoring, call reviews, feedback sessions, and Q&A support.
• Prepare and distribute daily communications and business updates to the wider team.
• Support recruitment activities including CV screening, interview scheduling, candidate assessments, interviewing, and onboarding administration.
• Contributed to Customer Experience Survey and Graduation Bay initiatives designed to improve service standards and colleague development.
• Successfully completed South West Water's in-house Team Leader Development Programme.
• Regularly trusted with additional responsibilities that support leadership and operational objectives.

Barber at Bladez Barber Shop (2012-01 – 2015-12)

Delivered professional barbering services while supporting the day-to-day running of the business.

• Built strong customer relationships through exceptional face-to-face service.
• Managed shop opening and closing procedures.
• Controlled stock levels and cash handling processes.
• Managed banking and daily financial reconciliations.
• Trained and supported new employees.
• Resolved customer concerns professionally and effectively.

Barber at Cut Above (2007-01 – 2012-12)

Provided barbering services while contributing to the smooth operation of the business.

• Delivered excellent customer service in a busy client-focused environment.
• Handled cash transactions and daily takings responsibly.
• Supported colleagues and promoted a positive team culture.
• Assisted with stock management and operational tasks.

Barber at Headmasters (2006-01 – 2007-12)

Developed technical barbering skills while supporting salon operations.

• Trained and supported junior team members.
• Managed stock and equipment.
• Demonstrated strong organisation and time-management skills.
• Balanced multiple responsibilities in a fast-paced environment.

Qualified Hairdresser / Stylist at Cut & Curl (2003-01 – 2006-12)

Qualified hairdresser responsible for delivering professional styling services and supporting salon administration.

• Advised customers on treatments and products.
• Maintained records and carried out required patch testing procedures.
• Managed stock ordering, sales, and inventory control.
• Adapted effectively to changing customer and business requirements.

Trainee Hairdresser / Stylist at Design (2001-01 – 2003-12)

Completed professional training while providing customer support and salon assistance.

• Welcomed customers and managed appointment bookings.
• Prepared clients and equipment for treatments.
• Maintained a clean, organised, and professional salon environment.

Shop Assistant at S-Mart (1999-01 – 2001-12)

Provided customer service and supported retail operations.

• Delivered excellent face-to-face customer service.
• Maintained merchandising displays and stock levels.
• Assisted customers with product enquiries and purchases.

Level 3 Team Leader or Supervisor Apprenticeship – South Devon College

Functional Skills English Level 2 – South Devon College

NVQ Level 1 & 2 Hairdressing – East Devon College

Hairdressing Level 1 – Exeter College

8 GCSEs – Exmouth Community College