Cohen Davies
Experienced customer service and sales professional with a background in telecoms and hospitality
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About
Experienced customer service and sales professional with a background in telecoms and hospitality. Confident communicating with people from all backgrounds and comfortable working in fast-paced environments where strong customer service is essential. During four years at EE, consistently exceeded sales targets across mobile, insurance, and finance products while building strong customer relationships through clear communication and product knowledge.
Recognised with the Outstanding Commercial Sales Award in 2024 for contribution to team performance and morale. Friendly, reliable, and adaptable, with experience handling customer concerns, problem-solving under pressure, and working effectively within a team.
Experience
Sales Advisor - EE
(2022-01 - 2026-01)
- Consistently exceeded monthly sales targets across mobile, insurance, and finance products
- Helped customers choose products suited to their needs and budget
- Built strong customer relationships through approachable and honest service
- Resolved customer complaints and queries professionally to achieve positive outcomes
- Maintained strong product knowledge across devices, contracts, and additional services
- Worked closely with colleagues to support daily targets and team performance
- Awarded Outstanding Commercial Sales Award 2024 for contribution to sales performance and team morale
Waiting Staff - The Pantyscallog Steak House
(2019-06 - 2021-09)
- Delivered friendly and efficient customer service in a busy restaurant environment
- Handled customer requests and resolved issues calmly during busy shifts
- Supported front and back-of-house operations to maintain smooth service
- Worked effectively within a fast-paced team environment
Waiter & Front of House - The New Crown Inn
(2021-11 - 2022-02)
- Provided front-of-house customer service and table support
- Managed reservations, phone enquiries, and booking changes
- Assisted customers with queries and ensured a welcoming environment
- Maintained professional service standards during busy periods
Education
Performing Arts - The College Merthyr Tydfil (2019-01 - 2021-01)
Welsh Baccalaureate - The College Merthyr Tydfil (2019-01 - 2021-01)
GCSEs - Cyfarthfa High School (2014-01 - 2019-01)
