Daniel Cottingham

I am a very hard working and reliable person and am always willing to expand on my current skills by undertaking any training required to benefit a new job role and employer. I have the ability to work under pressure and also in challenging circumstances. I work well on my own or as a team member and my timekeeping is excellent.

I have been working for agencies for the last few years but I am now looking for more reliable employment to give me a more secure future. I will consider any realistic job where training is required. I am very sociable and my hobbies include playing sports, being outdoors, meeting new people and I have a love for animals and nature.

Service Advisor at EE-Doncaster (2022-05 – 2026-06)

I worked at EE as a customer service advisor in the tech/connections department my main duties are to go above and beyond to resolve customers queries and complaints. I also took on leadership roles as part of my development covering teams when managers were on annual leave.

• Taking inbound calls
• Making outbound calls
• Offering excellent customer service
• Working as part of a team
• Transferring calls to different departments
• Answering live chat queries
• Dealing with email queries
• Using my initiative
• Escalating complaints
• Organising team meetings and briefs
• Coaching sessions with the team to improve their skills
• Going in to meetings with other managers presenting to the business manager on team performance
• Listening to advisors calls and giving feedback in the moment

Customer Service Advisor at Next PLC (2020-08 – 2022-02)

I worked at Next as a customer service advisor in the Total Platform Department my main duties are to go above and beyond to resolve customers queries and complaints for childsplay clothing and Victoria's Secret.

• Taking inbound calls
• Making outbound calls
• Offering excellent customer service
• Working as part of a team
• Transferring calls to different departments
• Answering live chat queries
• Dealing with email queries
• Using my initiative
• Escalating complaints

Parcel Sorter at Royal Mail-Sheffield, South Yorkshire (2020-03 – 2020-07)

I worked as a parcel sorter in a warehouse environment. Employment ended due to agency work.

• Sorting parcels into different post code areas
• Working as an effective team member
• Tipping mail and sorting into shrouds for co-workers
• Dealing with deadlines and working towards hourly targets
• Maintaining high levels of health and safety and housekeeping
• Working in a safe manner at all times

Warehouse Operative at Company Shop-Barnsley, South Yorkshire (2019-01 – 2020-03)

I worked as a warehouse operative in a discounted food retailer where I worked as part of a team working within all aspects of warehousing and ensuring that high levels of housekeeping and health and safety were maintained at all time. Employment ended due to agency work.

• Packing and labelling food products
• Using a pump truck to distribute work to other areas
• Scanning and pricing food products
• Working as part of a team
• Using initiative
• Ensuring high levels of health and safety and housekeeping maintained at all times

Retentions Advisor at Virgin Media-Sheffield, South Yorkshire (2019-01 – 2019-10)

I worked in the retentions department where I took incoming calls from customers who were wanting to end their contracts for various reasons. My main task was to try and reverse their decision by offering discounts, etc to stay. I had very hard targets to reach and this was a very challenging role. Employment ended due to end of contract.

• Taking Inbound calls
• Emailing different departments for escalations
• Transferring calls to different departments
• Offering excellent customer service
• Being able to communicate and listen effectively
• Working as a part of a team
• Using initiative
• Being professional at all times

Sales Advisor at Ant Marketing-Sheffield (2018-02 – 2018-10)

I worked in a call centre where my role was dealing with Business to Business and Business to Customer sales. This was a very challenging role and targets were quite stretching depending on the campaign being worked on. Employment ended due to end of contract.

• To be fully prepared before making outbound calls and sending emails
• Working in a professional manner at all times
• Working as part of a team
• Using initiative
• Excellent customer service skills
• Maintaining a safe working environment

Customer Service Advisor at Irwin Mitchell-Sheffield (2015-09 – 2018-02)

I worked in a call centre environment dealing with enquiries regarding road traffic accidents. I worked alone and as part of a team. Employment ended due to end of contract.

• Taking inbound calls
• Making outbound calls
• Offering excellent customer service and professionalism at all times
• Using my initiative
• Working as part of a team
• Processing confirmation of losses forms
• General admin duties
• Responsible for maintaining a good level of housekeeping and day to day health and safety

Customer Service Advisor at William Hill-Sheffield, South Yorkshire (2010-01 – 2015-06)

I worked in a call centre dealing with online and retail complaints. I worked as part of a team but had to use initiative when dealing with customers. I had to have a professional and friendly manner at all times. The job was stressful and demanding and at times I had to deal with difficult situations. Employment ended due to end of contract.

• Answering telephone
• Taking customers bets
• Processing and dealing with online complaints
• Processing and dealing with retail complaints
• Team working and working alone
• Working in a professional manner
• Responsible for housekeeping and health and safety to ensure a safe working environment

Customer Service Advisor at Dixons, PC World-Curries (2009-01 – 2010-12)

I worked in a customer service call centre where I had to work towards achieving individual and team targets. The main aspect of my role was taking incoming calls from customers and dealing with a wide range of enquiries and complaints in a polite and professional manner. I used several systems and databases in order to complete the tasks carried out.

It was also my responsibility to ensure that my works station was clean and tidy, report any IT issues to the appropriate department and maintain a safe working area. I enjoyed customer interaction and being part of a supportive team that helped me to develop my call centre and customer service skills. Employment ended due to end of contract.

• Answering the telephone
• Inputting Data onto various computer system
• Team working
• Using my initiative
• Offering an excellent and professional level of customer service at all times

Payroll Administrator at Capita, Derwent House-Sheffield, South Yorkshire (2010-01 – 2010-02)

I worked in an office on a DWP contract where I developed experience in working on the education payroll for Sheffield City Council and general office duties. I worked closely with others and gained confidence working alone. Employment ended due to agency work.

• Answering the telephone and transferring calls to the appropriate person
• Filing
• Inputting Data
• Calculating Mileage Spreadsheets
• Dealing with incoming and outgoing mail
• Working as part of a team
• Using my initiative
• General housekeeping and health and safety

Production Line Worker at Sheffield Assay Office (2008-01 – 2009-12)

I worked on a production line where I worked as part of a team carrying out several tasks and also making sure deadlines were met. Employment ended as was causal worker.

• Packing and unpacking jewellery
• Organising jewellery ready to be marked
• Steam cleaning and hand cleaning jewellery
• Working as part of a team
• Ensuring health and safety adhered to at all times and maintaining a clean and safe working environment

GCSE in Physical Education – Sheffield College (2007 – 2009)

GCSE in English Language – Ecclesfield Secondary School (2002 – 2007)