Danny Murphy
Customer Service Advisor
Hire this person
Send a job offer directly to this candidate
About
I am a hardworking and reliable customer service professional with over seven years' experience in customer service, administration, planning and sales. Throughout my career I have worked in busy environments where providing excellent customer service, solving problems and building strong relationships has been essential. I enjoy learning new skills, work well under pressure and take pride in helping customers while supporting my team.
I am now looking for a new opportunity where I can continue to develop my career and make a positive contribution.
Experience
Customer Service Advisor - BT Group
(2024-09)
Promoted internally from a Level 1 Advisor to a multi-skilled Level 2 Advisor in recognition of my performance and ability to support customers across a wider range of services.
- Supporting customers with billing, payments, broadband orders and technical faults.
- Managing customer orders from placement through to installation.
- Diagnosing faults and arranging engineer appointments where required.
- Helping customers experiencing financial difficulties by setting up suitable payment plans.
- Handling bereavement cases with empathy and professionalism.
- Identifying sales opportunities by recommending products and services that best meet customers' needs.
- Delivering excellent customer service while consistently meeting quality standards.
Contract Administrator - LCB Group
(2023-12 - 2024-09)
- Scheduled appointments and managed engineers' diaries.
- Ordered materials and supported procurement activities.
- Liaised with customers, planners, site managers and contractors.
- Resolved customer queries and complaints.
- Produced daily and weekly updates for clients and internal teams.
- Helped generate additional work from existing customer relationships.
Senior Customer Service Advisor - Sonex Financial
(2022-09 - 2023-12)
Promoted to Senior Advisor during my time with the company.
- Supported customers with financial difficulties and vulnerable circumstances.
- Supported colleagues and contributed to a positive team environment.
- Assisted with managing team workloads and maintaining service levels.
- Delivered excellent customer service through telephone and email support.
- Helped customers find the best solutions to their individual circumstances.
Apprentice Painter & Decorator - Chris James Painting & Decorating
(2020-08 - 2022-01)
- Assisted with site preparation and material collection.
- Supported material ordering and project scheduling.
- Worked as part of a team to complete projects safely and on time.
Sales Assistant - Caerau Lane Superstore
(2018-04 - 2020-08)
- Delivered excellent customer service in a busy retail environment.
- Operated tills and handled cash accurately.
- Managed stock replenishment and customer deliveries.
- Developed strong communication, organisation and teamwork skills.
