David Phillips

Customer service and team leadership professional with extensive experience across retail, childcare, education and holiday programmes. Skilled in building positive relationships, resolving customer and team issues, de-escalating challenging situations and maintaining high service standards in busy environments. Experienced in leading teams of up to 8 staff, coordinating activities and managing day-to-day operations.

Strong interest in technology, with experience leading technology-focused holiday programmes and confident general computer literacy.

Customer Assistant - Morrisons - Reigate

(2024-09)

• Provide friendly, professional customer service and respond effectively to customer enquiries.
• Resolve complaints and queries calmly, identifying appropriate solutions and escalating issues when required.
• Assist customers with products and provide accurate information to support their needs.
• Carry out cashier duties and handle transactions accurately.
• Work collaboratively with colleagues to maintain efficient store operations and high standards of cleanliness and presentation.

Agency Worker - Academics

(2026-05 - 2026-08)

• Adapted quickly to a range of working environments and team structures.
• Completed a variety of temporary assignments while maintaining reliability and professional standards.
• Followed instructions effectively and supported teams with changing operational requirements.

Playworker - Reigate Tea Clubs – Kids Club Family - Reigate

(2024-07 - 2026-07)

• Planned and delivered engaging games and activities for children.
• Built positive relationships with children, encouraging confidence, participation and social development.
• Maintained safe, clean and welcoming activity areas.
• Worked collaboratively with colleagues to ensure sessions ran smoothly.

Learning Support Assistant - Hatchlands Primary School - Redhill

(2024-01 - 2024-08)

• Supported pupils through targeted literacy and numeracy interventions.
• Managed challenging behaviour using positive and appropriate strategies.
• Provided emotional support and encouraged confidence and positive engagement.
• Supervised pupils during playtimes while maintaining safety and wellbeing.

Afterschool Club & Holiday Camp Manager - Next Thing Education - Berkhamsted

(2021-12 - 2023-09)

• Led teams of up to 8 staff and coordinated the day-to-day running of holiday camps and afterschool programmes.
• Delegated responsibilities and supported staff to deliver engaging, safe and well-organised activities.
• Led technology-focused holiday programmes, supporting children to develop digital and creative skills.
• Communicated with parents and responded to feedback to improve the quality of programmes.
• Planned activities, managed equipment and maintained appropriate health and safety standards.
• Supported the organisation of special events, summer fairs and play schemes.

Supporting Neurodivergent Twins & Wraparound Care

(2023-04 - 2024-09)

• Provided tailored support based on individual needs and interests.
• Maintained clear and professional communication with parents regarding progress and concerns.
• Supported social and emotional development and encouraged positive behaviour.
• Managed disagreements and helped children develop appropriate conflict-resolution skills.
• Organised outings and activities to encourage confidence and social interaction.

Head of Room - Nutfield Day Nursery - Redhill

(2010-09 - 2018-01)

• Led the day-to-day running of a nursery room and supported a team of staff.
• Planned activities based on children's interests, observations and developmental needs.
• Supported children with additional needs through individualised care and close work with SENCOs.
• Built strong relationships with parents and carers and communicated children's progress effectively.
• Supported staff development and maintained high standards of safeguarding, confidentiality and professional practice.

Nursery Practitioner - Kiddi Caru - Redhill

(2018-01 - 2021-05)

• Supported children's development and learning through planned activities and observations.
• Communicated effectively with parents, carers and colleagues.
• Administered first aid and medication in accordance with procedures.
• Supported inclusive practice and children's individual learning needs.

Senior Nursery Practitioner - Godstone Farm Day Nursery - Godstone

(2021-05 - 2021-09)

Preschool Leader / Third in Charge - Rainbows Day Nursery - Caterham

(2021-09 - 2021-11)

Bank Staff - Fennies Horley - Horley

(2022-03 - 2023-02)

Postpartum Doula / Occasional Childcare

(2015-01 - 2023-01)

• Provided professional, individualised childcare and family support.
• Built trusting relationships with families through reliable and sensitive communication.

Playworker - Disability Challengers – Oxted Playscheme

(2009-08 - 2012-11)

• Supported disabled children aged 4–12 through inclusive play and activities.
• Adapted activities to individual needs and promoted confidence, independence and participation.

CACHE Diploma in Childcare & Education – Level 3 - East Surrey College, Redhill

CACHE Childcare & Education – Level 2 - City College Brighton & Hove

ASDAN Expressive Arts Award – Theatre - St John's College, Brighton

GCSE Mathematics – Grade B - St John's College, Brighton

GCSE Science – Grade B - St John's College, Brighton