Israt Jahan

A hardworking and reliable individual who enjoys working as part of a team and is also confident to work independently using all the resources available. Flexible and enthusiastic person that’s used to working under a lot of pressure by tackling multiple tasks at the same time in a timely manner and ensuring achievement of positive outcomes. A quick learner capable handling a job alongside studies.

• Assisting French customers from different French countries in managing their accounts.
• Helping with payment-related issues.
• Responding to initial customer enquiries and providing the relevant documents requested related to payment receipts and downloading personal data.
• Verifying customers' accounts with different payment methods and detecting potential fraud as well as unauthorised payments.
• Sending surveys to customers at the end of the conversation and explaining why their feedback is important for the improvement of the company alongside customer resolution/satisfaction statistics for each agent.
• Managing my own workload of multiple simultaneous cases from start to finish and ensuring each customer's 100% satisfaction as well as 100% case resolution.
• Using various software in day-to-day work to access customer's account and playlists.

Medicine at Southampton university