Jack Whitehead

Operations Manager with experience delivering customer-facing transport and logistics operations across London. Currently responsible for multi-site operations and facilities within a large dockless e-bike business, with previous experience leading fleet, warehouse and logistics teams. Experienced in managing service performance, KPIs, suppliers, operational risks and improvement projects, with a strong understanding of the systems and processes required to keep a live transport service operating reliably.

Practical, data-driven and comfortable managing issues under pressure, coordinating multiple stakeholders and delivering change in fast-moving operational environments.

Facilities Manager - Human Forest Ltd - London

(2026-03)

• Manage facilities across five warehouse and operational sites comprising 80,000+ sq. ft.
• Oversee building maintenance, contractors, health & safety, compliance, security and utilities across multiple sites.
• Manage planned and reactive maintenance, statutory inspections, risk assessments and facilities budgets.
• Lead site projects including refurbishments, installations, space planning and operational improvements.
• Work closely with senior leadership to ensure sites remain safe, compliant and fit for purpose.

Operations Manager - Human Forest Ltd - London

(2025-03 - 2026-03)

• Managed day-to-day operations for a large dockless e-bike fleet across London.
• Oversaw battery logistics, bike recovery, maintenance, and workshop operations
• Led mobile and in-house teams across two workshops and multiple city zones.
• Managed two workshops and multiple operational zones, including the launch of new operational sites.
• Implemented processes to increase fleet uptime and cut repair times.
• Coordinated suppliers and partners while overseeing KPIs, compliance and day-to-day operational performance.

Operations Supervisor - Human Forest Ltd - London

(2024-10 - 2026-03)

• Supervised day-to-day fleet operations across London, coordinating mobile and workshop teams to maintain fleet availability and service readiness.
• Oversaw bike recovery, battery logistics, maintenance, inspections and fleet deployment, responding to operational issues and changing priorities.
• Monitored fleet condition and performance, prioritising repairs and operational activity to minimise downtime.
• Supported the development and implementation of processes and systems that improved fleet reliability and operational efficiency.

Warehouse Operations Manager - Gorillas Technologies Ltd

(2021-04 - 2024-03)

• Managed warehouse and logistics operations within a fast-growing FMCG delivery business, leading 90+ employees across daily site operations.
• Owned shift planning, operational KPIs, performance management and site P&L, using data to identify issues and improve service delivery.
• Introduced process and planning improvements that reduced overtime, improved delivery reliability and increased operational efficiency.
• Managed compliance and fleet activity while coordinating multiple operational priorities in a high-volume, time-critical environment.

Technical Sales Designer - Gliderobes

(2019-08 - 2021-04)

• Managed customer projects from initial enquiry through design, manufacture and aftercare, coordinating customers, suppliers and internal teams.
• Produced CAD drawings and technical specifications while developing commercial and trade relationships that generated repeat and referral business.

Events Assistant (Various Roles) - The Nottingham Belfry Hotel & Flair Events - UK-Wide

(2012 - 2019)

• Event logistics, hospitality and on-site coordination across venues and large-scale events.

A LEVELS - Trinity RC School (2014-05)