IT Technician / Acting Application Support Analyst
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Results-driven Systems Analyst with nearly 6 years of experience delivering high-value technical solutions within the regulated financial sector. Specializing in process re-engineering and automation, I recently designed a Power Automate and SharePoint solution for 1,000+ folders that delivered a documented saving of 20+ hours of manual labor per project. I am a designated SME for ODBC and Power Query integrations with a proven track record of authoring 20+ standardized technical SOPs to optimize team efficiency and system stability.
Senior Technical Specialist and Systems Analyst with nearly 6 years of experience delivering high-value technical solutions within the regulated financial sector. I specialize in process re-engineering and automation, with a proven track record of using the Microsoft Power Platform to drive operational efficiency—including a recent SharePoint project that delivered a documented saving of 20+ hours of manual labor per cycle.
I am a designated Subject Matter Expert for ODBC and Power Query integrations, bridging the gap between complex business requirements and technical implementation. My expertise extends to Intune application packaging for enterprise developer environments and the authorship of 20+ standardized technical SOPs to optimize team resolution speeds. I bring an 'automation-first' mindset to cross-functional teams to improve system ROI and security."
I hold a comprehensive suite of Microsoft and ITIL certifications that underpin my 6 years of technical experience in regulated financial environments:
ITIL 4 Foundation (2023): Certified in IT Service Management, with a deep understanding of incident, problem, and change management frameworks to ensure high-quality service delivery.
Microsoft Certified: Azure Fundamentals: Validating my expertise in cloud concepts, Azure architecture, and the management of enterprise-level cloud applications.
Microsoft 365 Certified: Fundamentals: Demonstrating mastery of the M365 ecosystem, which I utilize to manage enterprise infrastructure and security.
Specialized Technical Training:
SharePoint Administrator: Directly applied this knowledge to re-engineer folder structures and automate workflows for 1,000+ users.
MTA Security & Windows Server Administration: Providing a robust foundation in infrastructure security and enterprise server management.
My professional education is focused on cloud-first engineering and service excellence, enabling me to resolve complex information system problems and author over 20+ standardized technical SOPs to date.
