Richard Callon

Highly accomplished, metrics-driven National Operations Manager with a proven track record of orchestrating end-to-end logistics, supply chain, and multi-site facility operations within high-stakes industrial environments. Expert in managing large-scale infrastructure, including the full lifecycle project management of depot openings and closures, and overseeing 3PL/logistics solutions. A strategic leader who directly manages operations across 11 national depots, optimizing workflow efficiency, driving cross-functional alignment, and enforcing rigorous BSI/health and safety compliance.

Adept at leveraging advanced ERP/CRM frameworks as a Subject Matter Expert (SME) to eliminate operational bottlenecks, maximize margin performance, and scale business profitability.

National Parts Operations Manager at Hitachi Construction Machinery UK Ltd (2024-02 – 2026-09)

• Multi-Site Infrastructure: Direct executive oversight of parts and logistics operations across 11 national remote depots, leading distributed teams to ensure seamless operational continuity.
• Project Management: Successfully architected and executed complex project plans for the strategic closure and launching of national depots, managing timelines, budgets, and asset relocation.
• Logistics & 3PL Strategy: Spearheaded the integration and management of complex 3PL and third-party logistics solutions, reducing delivery lead times and optimizing supply chain distribution.
• Compliance Frameworks: Championed rigorous internal health, safety, and operational standards; executed comprehensive BSI audits across all depots to proactively mitigate corporate risk.
• Financial & Procurement Controls: Governed purchase order management, budget controls, and cost-reduction initiatives across all nationwide parts personnel to maximize bottom-line profitability.
• Supplier & Revenue Growth: Conducted nationwide strategic travel to build alliances with existing and prospective suppliers, successfully sourcing new products to diversify company revenue streams.
• Executive Reporting & KPIs: Formulated and delivered data-driven presentations and KPI metrics to C-suite executives and senior stakeholders to optimize business-wide efficiency.
• Talent Leadership: Directed talent acquisition, conducted performance reviews, and partnered closely with HR to lead sensitive operational investigations and maintain workspace compliance.

Regional Parts Supervisor at Hitachi Construction Machinery UK Ltd (2022-04 – 2024-02)

• Operational Scaling: Promoted from managing operations across 6 initial depots to overseeing the entire national network of 11 remote depots due to exceptional performance metrics.
• Account & Margin Management: Actively managed high-value customer accounts, implementing tactical commercial strategies that preserved margins and maximized revenue growth.
• Technical Advisory: Handled escalated, business-critical technical enquiries for Tier-1 clients and fleet operations, positioning the division as an elite OEM provider.
• Process Standards: Designed and deployed operational 'toolbox talks' and safety references, establishing a culture of high performance and regulatory awareness at all branches.

Parts Counter Assistant / Advisor at Hitachi Construction Machinery UK Ltd (2015-02 – 2022-04)

• Inventory & Stock Control: Managed rigorous stock control, procurement, and auditing procedures, materially reducing variance across physical assets.
• Technical Execution: Leveraged an extensive understanding of mechanical systems and exploded diagrams to accurately fulfill components and parts requests for fleet companies.
• Cross-Functional Support: Partnered directly with field service engineers to synchronize parts supply and minimize heavy machinery downtime for enterprise clients.

GCSEs: 7 Grades at C or above in Mathematics: B, Science: B+B, English: C – Newman RC High School

NVQ Level 2 in Warehouse Wholesales and Stock Control

Management Development Programme (MDP) – RBS/NatWest