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Experienced operations and customer service professional
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About
Experienced operations and customer service professional with over 10 years of leadership experience in fast-paced hospitality and telecom environments across the UK. Skilled in administration, customer service, reporting, and operations management.
Experience
Customer Service / Manager - Dixy Chicken - Birmingham
(2014-01 - 2026-01)
Supervised restaurant operations including staffing, inventory, and customer service.
- Managed daily reporting tasks and ensured smooth operational workflow.
- Trained and supported new employees in customer service and operational procedures.
- Maintained high customer satisfaction in a fast-paced environment.
Customer Service / Manager - Roscoes - Birmingham
(2018-01 - 2022-01)
Managed front-line service operations and supervised staff teams.
- Resolved customer issues efficiently and maintained service quality standards.
- Prepared shift schedules and improved workflow efficiency.
Customer Service Assistant - Chicken Express - London
(2012-01 - 2014-01)
Provided direct customer support and handled transactions accurately.
- Maintained cleanliness and organization in high-volume service areas.
Manager - Dixy Chicken - London
(2011-01 - 2012-01)
Led day-to-day operations, staff supervision, and sales activities.
- Monitored stock levels and prepared reports for management.
Telesales Representative - QAG Telecom
(2010-01 - 2010-12)
Conducted outbound customer calls promoting telecom services.
- Maintained customer records and assisted with administrative processing.
Education
B.Com - University of Karachi
