Business Systems Support Analyst - Paul Smith LTD - Nottingham
(2024-04)
IT - Business Development & Applications
- Served as the central point of application support between business systems, and retail operations, providing advanced application support for POS, ERP, platforms including Cegid Y2, Sitoo, Aptean, and Prima, and finance systems (OPEN Accounts).
- Investigated and resolved software and system issues through log analysis, error reproduction, and troubleshooting, reducing recurring incidents, minimising service disruption, and providing user support.
- Supported the full lifecycle of business systems, including configuration, integration, enhancement, upgrades, release management, including coordinating and supporting User Acceptance Testing (UAT), including assisting colleagues with developing test plans.
- Managed SQL server system integrations, data exchange protocols, system configurations, program housekeeping, and scheduled tasks.
- Analysed data using SQL and Excel, producing actionable insights to support operational decision-making.
- Collaborated with internal teams and external vendors to implement system improvements, updates, and releases.
- Created and maintained SharePoint technical documentation and knowledge bases to improve support efficiency and knowledge sharing.
- Monitoring of application and server performance, identifying potential risks, and escalating issues when necessary
IT Support Engineer - Open Retail Solutions - Nottingham
(2023-08 - 2024-04)
- Managed customer IT systems, ensuring high availability, reliability, and effective end-user support.
- Deployed in-house retail systems and EPoS solutions, for seamless operation
- Participated in EPoS rollout projects, ensuring systems met client requirements, timelines, and functionality expectations.
- Administered and optimised SQL databases, improving data integrity and reporting accuracy.
- Monitored system performance and proactively identified issues to minimise downtime and maintain business continuity.
- Provided end-user training and technical support to ensure successful adoption of new systems and processes.
IT Support & Design Specialist - Hings Ltd Electrical & Data Installations - Peterborough
(2019-08 - 2024-08)
- Provided technical support and system troubleshooting across hardware, software, and network-related issues.
- Collaborated cross-functionally with engineering and support teams to escalate, communicate, and resolve technical issues effectively in a team-oriented environment.
- Maintained technical documentation for internal systems / platforms, improving support efficiency.
- Delivered setup and support of IT workstations, audio-visual systems, and technologies.
- Produced AutoCAD and SolidWorks design, contributing to coordinated mechanical and electrical projects.
- Assisted in designing, programming, and troubleshooting PLC-based control systems using Allen-Bradley and Siemens platforms.
- Created and maintained SQL-based reports to support operational reporting and decision making.
