Application Support Engineer with 3.5+ years of experience in production support, infrastructure monitoring, and incident management within enterprise environments. Skilled in real-time alert monitoring, SLA-based escalation, log analysis, and major incident handling. Experienced in ITSM tools, BigPanda, and ITIL processes, focused on ensuring system stability, minimizing downtime, and improving operational efficiency
Application Support & Production SupportIncident Management (ITIL) & SLA/Escalation HandlingEvent & Alert Management+6