Sam Daniel

Detail-oriented IT Support and System Administration professional with 1+ year of hands-on experience in desktop/laptop support, Active Directory, Microsoft 365 administration, AWS cloud infrastructure, firewall management, and endpoint security. Skilled in hardware/software troubleshooting, LAN/WAN networking, patch management, and incident resolution within SLA timelines. Certified in ManageEngine UEMS; expanding expertise in cloud infrastructure and DevOps.

System Administrator at ASPRCM Solutions Pvt Ltd (2025-03 – Present)

• Administered Active Directory users, groups, OUs, and Group Policies with secure role-based access control and security policy enforcement across enterprise systems.
• Managed Microsoft 365 users, licenses, mailboxes, and security configurations including MFA, Conditional Access, shared mailboxes, distribution groups, and Exchange Online mail flow.
• Provisioned and maintained AWS resources including EC2, IAM, S3, VPC, and Security Groups to support cloud infrastructure operations.
• Monitored cloud and system activity using CloudWatch, CloudTrail, and log analysis tools to ensure visibility, compliance, and rapid incident detection.
• Performed AWS region-to-region migration encompassing resource setup, data transfer, and post-migration validation to ensure seamless workload continuity.
• Implemented and managed FortiClient firewall for secure network access control and perimeter protection across enterprise endpoints.
• Implemented and monitored Trend Micro endpoint security, responding to security alerts and coordinating vulnerability remediation to maintain compliance.
• Used ManageEngine Endpoint Central for patch management, software deployment, asset tracking, and incident/ticket resolution, maintaining 100% SLA compliance.
• Administered Windows Server and Windows OS environments including user access provisioning, system configuration, and troubleshooting to ensure operational stability.
• Delivered Level 1/2 desktop and laptop support via RDP and TeamViewer, resolving hardware, software, network, and peripheral issues with minimal downtime.
• Supported daily infrastructure operations, access requests, and end-user issue resolution; maintained IT asset inventory, incident reports, and troubleshooting documentation.

B.Sc. in Computer Science – St. Thomas College of Arts & Science (2020 – 2023)

Professional Training in Cloud Computing, AWS, DevOps, Linux Administration, CCNA Networking, Microsoft 365 – Besant Technologies