Sandhya Manchanda

Operations Professional with 8 years of experience in operations, data management, and process excellence. Skilled in MS Excel, data analysis, process optimization, and team mentoring, with a strong focus on quality, efficiency, and stakeholder management.

Product Operations Specialist at Cimpress (2024-07 – Present)

• End-to-End Project Delivery: Managed end-to-end delivery for Vista EU products and successfully migrated catalog products with high accuracy.
• Quality Improvement: Streamlined support operations by proactively identifying ticket gaps, reducing rework while handling peak season support alongside project delivery.
• Ownership and Accountability: Demonstrated consistent ownership and accountability by independently handling tasks and ensuring timely, high-quality delivery.
• Managing product configuration, routing, and fulfillment setup for 1,000+ SKUs across global manufacturing partners.
• Supporting product lifecycle management, ensuring accurate product standards and operational readiness.
• Translated business requirements into user stories and operational workflows for engineering teams.
• Assisting with sprint planning, backlog management, Jira tracking, and release coordination.
• Refined routing and fulfillment processes boosting operational efficiency and customer experience.
• Mentoring and managing new joiners.

Senior Executive at Swiggy (2023-03 – 2024-02)

• Spearheading operations for Swiggy Dineout - pan India locations.
• POC for Business, Sales, Technology and Customer Experience Heads
• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives.
• Adhering to 100% Productivity, Efficiency and Quality Timelines
• Enabled revenue generation by operating within Timelines and as per SOP's and SLA's.
• Managed Swiggy Dine out's biggest yearly event – GIRF (Great Indian Restaurant Festival) for Pan India Location
• Mentoring & Coaching New Joiners
• Tools Used - Freshdesk, Content Management Systems, Proprietary Deal Panel

Senior Executive – Operations at Info Edge India Ltd (99acres.com) (2016-10 – 2018)

• Creation & Maintenance of Website Landing Page – Information, Content, Pictures
• Managing Upload and Accurate Information of New & Ongoing Projects
• Creation and Sharing of Daily Reports and Weekly Dashboards
• Managing Senior Stakeholders & Driving Special Projects as per need
• Mentoring New Hires & Junior Resources

Data Analyst at Tech Mahindra (For Google) (2013-02 – 2016-07)

• Responsible for Smooth Running of the Process – Merlot while managing a catalog of 1000 products
• Extensive Research on Product Categories & Providing Training Data to AI Classifier
• Mentoring New Hires & Juniors on Processes & Workflows

Associate Senior Executive – Sales Ops at Info Edge India Ltd (Shiksha.com) (2011-06 – 2012-10)

• Maintenance of Quality of Site
• Uploading – Banners, Logos, Pictures, Listings, Category Sponsors
• Proper Analysis & Verification of Source to ensure Data Integrity & Accuracy
• Stakeholder Management Across All levels in the Sales Department

Master of Science in Physics – Delhi University

Bachelor of Science – Delhi University