Saraswathi V

Startup operations professional with 4+ years of experience across Founder’s Office, business operations, business analysis, software development, and technical support. Experienced in partnering with founders, driving cross-functional execution, building operating processes and dashboards, coordinating teams, supporting hiring and GTM initiatives, and improving execution visibility. Brings a strong blend of business, operations, and technical understanding, with a preference for ambiguous problems, systems building, and turning priorities into execution.

Head of Operations - Klothewala

(2025-10 - 2026-07)

Led business operations in an early-stage startup, partnering with founders on execution, process building, cross-functional coordination, and operational visibility.

• Led end-to-end operations across order management, execution, reporting, and customer delivery.
• Built centralized operational tracking and dashboard systems to improve visibility across projects and orders.
• Introduced structured daily reporting and weekly operational review mechanisms to improve execution discipline.
• Coordinated teams of 4–6 members across operations, production, and business functions.
• Supported hiring, onboarding, internal process documentation, and GTM execution.
• Managed 5+ customer orders monthly with consistent on-time execution.

Operations Executive (Founder’s Office Exposure – Part Time) - Aimploy

(2025-01 - 2025-06)

Worked directly alongside the founder on operational execution, cross-functional coordination, and strategic follow-through.

• Partnered with the founder on operational priorities and execution tracking.
• Coordinated internal teams and monitored action items across multiple initiatives.
• Conducted progress reviews and maintained alignment across ongoing workstreams.
• Managed execution across 10–15 parallel operational initiatives in a dynamic startup environment.

Technical Business Analyst - Olivo Technologies

(2024-04 - 2024-12)

Bridged business requirements and technical delivery for ERP implementations.

• Gathered and translated business requirements into technical specifications for ERP systems.
• Created user stories, process flows, and implementation documentation.
• Worked with developers to translate business needs into deliverable features.
• Conducted client meetings and delivered end-user training.
• Handled 5+ client implementations and reduced requirement gaps between business and technology teams.

Software Developer - Olivo Technologies

(2023-04 - 2024-04)

Contributed to ERP product development with a focus on usability and business requirements.

• Developed and enhanced ERP modules using React.js, SQL, and CSS.
• Worked with cross-functional teams to deliver features aligned with business needs.
• Focused on improving system usability and translating requirements into practical product changes.

Technical Support Engineer - Essl

(2021-06 - 2022-01)

Provided technical support for biometric and attendance systems.

• Resolved installation, configuration, and usage issues for clients.
• Assisted clients with system setup and day-to-day product usage.

Diploma - Cloud Computing & IT Infrastructure - NTTF (2017 - 2021)