Selva Kumaar

Key Account Management & control Tower Customer order Management with 17 years of experience working directly for Bluedart express Ltd, Mahindra Logistics & Castrol India Possess impeccable written and verbal communication skills and excellent interpersonal skills.

Key Account Management – Senior Executive - Bluedart Express Ltd, Mumbai – India DHL Ecommerce - Mumbai – India

(2025-12)

• Handling complaints of high revenue Clients
• Performance management & Daily Shipment closure.
• Increasing sale by attending meeting with clients in regular basis.
• Damage / lost case handling and settlement of claim.

Operation Executive - Bluedart Express Ltd, Mumbai – India DHL Ecommerce - Mumbai – India

(2023-02 - 2025-11)

• Vehicle Tracking for surface network. Tracking vehicle GPS /LOCK status.
• Maintaining On time performance report file for surface network.
• special tracking for high value shipment till delivery.
• Generating daily updates of delay departure and exceptional delays to the major hubs.
• Mapping/ creating geofence of all hubs in GPS system.

Customer service specialist, Order Execution - Teleperformance India Ltd, Mumbai – India (Castrol India) - Mumbai – India

(2018-04 - 2022-12)

• Digitalisation drive like GPS tracking, consignment tracking etc.
• Order checking - Checking the order correctness.
• Order punching - Punching orders into the system (SAP).
• Order supply confirmation from the plants.
• SAP like GRN, Invoicing, Stock update.
• Co-ordinate with between Plant and Customer for deliveries.
• Managing end-to-end warehouse operations such as timely loading / unloading, local transportation, e-way bill generation, internal coordination.
• Responsible for Dispatch documentation & dispatch
• Managing arrangement of transport.
• Handling all kinds of material billing (Invoicing) using SAP System. Making E-way bills.
• Create and process orders as per the customer requirement.
• Taking GRN with the help of SAP System, Handling all kinds of related documents.
• Handling warehouse WMS and maintain bin wise on daily basis. Handling physical inventory.
• Interact with customer regarding their inquiry and resolve customer problems.
• Arrange transport as per the dispatch plan.
• Working on acknowledgements for audit documentation
• Handle daily dispatch activity and All kinds of Excel and MIS reports important for the organization.

Sr. Control Tower Executive - Mahindra Logistics Ltd, Mumbai – India (Mahindra Logistics) - Mumbai – India

(2011-06 - 2017-05)

• Confer with clients/ Supplier to discuss their concerns and feedback so that we can plan for accessing needed services can be developed.
• Prepare and maintain tracking reports, including SCM / Automotive / Mahindra groups customer.
• Develop and maintain relationships with Customer & Vendor, having regular interaction for South & west Zone.
• Analyze vehicle / Driver audits, compliance records, consultation with Operation team, and diagnostic evaluations towards Quality & compliance.
• Training new joinees, individually or in-group sessions, to assist in overcoming dependencies, or making changes.

Customer Service Associate, voice - Intelenet Global Services Pvt Ltd, Mumbai – India (Vodafone) - Mumbai – India

(2009-06 - 2011-05)

• Handling customer care calls for Vodafone Premium customers
• Attending escalation calls in absence of Supervisor.
• Develop and maintain relationships with team and sending MIS report in absence of MIS executive.

Master of Art - Psychology - Calorx teacher University, Ahmadabad, India (2016-05)

Bachelor of Commerce - Accounting Finace - Mumbai University, Mumbai, India (2008)