Syed Sameer

Results-driven Refund Dispute Specialist with hands-on experience in customer operations, dispute resolution, and content moderation across global platforms. Proven ability to resolve complex refund and escalation cases, improve customer satisfaction, and consistently exceed productivity and quality metrics. Strong communicator with experience mentoring new agents and collaborating with cross-functional teams. Seeking to grow within a dynamic, performance-oriented organization.

Refund Dispute Specialist - Its-acheckmate Pvt. Ltd.

(2024-06)

• Manage and monitor refund and financial requests across online ordering platforms, ensuring accuracy, compliance, and timely action.
• Investigate unjustified or unclear financial cases and raise disputes via reports, Chat and email, achieving effective resolutions.
• Respond to inquiries through email and chat
• Analyze refund and dispute reports to track status, identify trends, and reduce repeated frauds.
• Act as an escalation point for agents by handling complex cases and ensuring Client satisfaction.
• Collaborate with internal support teams to resolve issues efficiently and educate on unclear financial transaction.
• Maintain account confidentiality, ensuring Client privacy and security in all interactions.
• Maintain detailed records of investigations and outcomes for audit and reporting purposes.
• Create Excel reports to maintain a proper detailed information about the financial transactions

Operations Representative - Concentrix Daksh Services India Pvt. Ltd.

(2024-02 - 2024-04)

• Reviewed and moderated digital content to ensure compliance with legal and regulatory standards.
• Evaluated content for accuracy, relevance, and quality to maintain platform integrity.
• Monitored and reported offensive or inappropriate user-generated content.
• Identified potential risks including misinformation, hate speech, and security threats.

Digital Interaction Advisor - [24]7.ai

(2023-10 - 2024-01)

• Delivered real-time, end-to-end customer support via chat for Best Buy (US E-commerce) premium customers.
• Assisted customers with order status, payment discrepancies and invoice verification
• Provided professional, personalized service while ensuring quick and accurate issue resolution.
• Maintained high customer satisfaction through clear communication and problem-solving.

Bachelor of Computer Applications - Computer Applications - HKBK Degree College, Bengaluru North University (2019 - 2022)