Claudia Reyes

Operations professional with 9+ years of experience supporting multi-market logistics and partner operations. Experienced in operational analysis, process improvement, and cross-functional collaboration to improve partner productivity and service quality.

Corporate Operations Lead at Rinse, Inc. (2021-07 – 2026-03)

• Audited 150+ weekly service tickets and analyzed operational data to identify workflow inefficiencies, improving partner productivity and reducing operational errors across multiple markets.
• Served as the operational subject matter expert for regional teams, providing guidance that improved partner performance and ensured process compliance.
• Managed core operational processes including oversight of 30+ monthly invoices, claims recoupment, recruiting coordination, and pilot initiatives to improve partner engagement and operational efficiency.
• Led monthly operational reviews across 10 regional markets, identifying performance gaps, implementing process improvements, and sharing operational best practices.

Lead Operations Associate at Rinse, Inc. (2016-09 – 2021-07)

• Coordinated dispatch operations for 20 delivery teams, ensuring efficient warehouse-to-customer logistics and on-time service fulfillment.
• Resolved daily customer and operational issues while maintaining high service standards.
• Monitored KPIs including processing time, delivery accuracy, and error rates to improve operational performance and service quality.

Bachelor of Arts in Television & Film – California State University, Los Angeles (2014-08 – 2016-05)

Transfer Studies in Digital Communication & Media – College of San Mateo (2011-08 – 2014-05)