Monica Perales

Experienced professional in e-commerce, customer service, and sales support. Skilled in managing online sales, optimizing product listings, and ensuring smooth logistics. Seeking to leverage my problem-solving and customer-focused approach to drive business growth and deliver exceptional online experiences.

Digital Sales Specialist – E-commerce at Mercado Libre, Amazon (2021-01 – Present)

• Full-cycle management of sales on digital platforms, from product listing to customer delivery.
• Creation of compelling product descriptions and content to enhance visibility and drive conversions.
• Inventory management, logistics, and coordination of shipments.

Bilingual Sales Executive Assistant at Debt Redemption (2023-01 – 2025-12)

• Assisted sales team with strategies that helped increment Spanish sales by 20%
• Successfully translated all media, workbooks and sales content.
• Supported the sales team with customer retention, follow ups and updates of every client about their program.

Marketing Specialist at Ferre Allende (2020-01 – 2023-12)

• Developed digital strategies that increased brand visibility on social media.
• Created Marketing campaigns that increased our monthly sales by 20%
• Coordinated the creation of visual and written content, maintaining coherence with the brand voice.

Customer Service Representative at Ferre Allende (2018-01 – 2020-12)

• Increased customer satisfaction by 30% through personalized problem resolution.
• Reduced response time by 15%, implementing improvements in customer service processes.
• Trained new employees and implemented loyalty strategies that generated an increase in customer retention.

Sr. Molding Planner at Littelfuse, Inc. (2016-01 – 2018-12)

• Successfully created and launched project for inventory management
• Developed system for molding production plan to fulfill assembly production requirements on time.
• Supervised molding production plan daily to meet adherence target.

Jr. Planner Buyer at Littelfuse, Inc. (2012-01 – 2016-12)

• Forecasted sales and planned raw material purchases to ensure demand fulfillment.
• Led inventory reduction initiatives while maintaining service levels.
• Managed supplier performance and sourced alternatives to ensure supply continuity.

Bachelor of Business Administration in Marketing – University of Texas at San Antonio (2009-12)