Esther Cantu

Experienced and accomplished Customer Success Specialist with a strong background in project management and strategic planning implementation. Demonstrated proficiency in effectively managing client expectations and fostering robust relationships, both within the organization and with external partners. Eager to leverage my expertise in customer success and relationship management to enhance client satisfaction and drive business growth within a dynamic and forward-thinking company.

Passionate about enhancing the well-being and wellness of our community, I am committed to adding value to their environment. I continuously strive to enhance my skills and capabilities in a proactive and adaptive manner, always seeking greater responsibilities and embracing new challenges to contribute even more effectively to our collective success.

PROFESSIONAL EXPERIENCE

Ellsworth Adhesives| 2018 - Current

Position: Customer Success Specialist

• Internal Sales Strategies.
• Logistics management.
• Customer Service and System Guidance
• Administering and maintaining inventory records using an inventory management software system.
• Conducting inventory counting processes to ensure shipment accuracy.
• Evaluating and managing stock rotation procedures.
• Providing staff training on storage procedures and product dating methods.
• Perform periodic and cyclical inventory counts to ensure accuracy and update of records.
• Supervise and maintain inventory levels, ensuring that established objectives are met.
• Identify and analyze discrepancies in inventory records, investigating the causes and proposing solutions to correct them.
• Collaborate with the purchasing and supply team to ensure a proper flow of materials and prevent inventory shortages or excesses.
• Implement and maintain an efficient and accurate inventory management system, using specialized software and tools.
• Coordinate and participate in inventory audits to validate and verify records and control procedures.

Grupo La Fuente| 2010 - 2017

Position: Administration and Project Manager 1

• Sales Management
• Accounts Receivable
• Vendor Negotiation
• Developing and maintaining business relationships with key clients
• Project Development
• Customer Service
• Social Media and Traditional Media Strategies
• Administration of new businesses and launching of new products for the company.
• Maintaining and monitoring project plans
• Plan and coordinate projects, setting objectives, deadlines, and necessary resources for successful execution.
• Conduct financial and budgetary analysis to ensure project profitability and proper resource management.
• Negotiate contracts with suppliers and clients, ensuring favorable conditions for both parties.
• Maintain open communication with different departments and teams, ensuring collaboration and effective coordination.
• Identify opportunities for improvement in administration and project procedures, implementing innovative solutions.
• Evaluate team performance and provide feedback and training to foster their professional growth.
• Stay updated on trends and best practices in administration and project management, constantly seeking continuous improvement.

VP of Avance por los Derechos NGO| 2015

• Lead and coordinate social assistance programs for vulnerable communities, promoting access to necessary resources and services.
• Direct effective fundraising strategies to ensure sustainable financing for the organization's projects and programs.
• Develop initiatives to attract and train new volunteers, providing them with guidance and proper training.

Stylo Franchises| 2009

Position: Project Manager

• Planning and execution of project initiatives, ensuring successful project completion within scope, timeline, and budget.
• Talent acquisition and recruitment, sourcing qualified employees to build a skilled project team.
• Facilitating employee onboarding and training programs to ensure seamless integration into project roles.
• Collaborating with sales teams to support business development and secure new project opportunities.

Universidad Regiomontana, Monterrey, México.

Public Administration Degree

Corporate Citizenship

Instituto Tecnológico y de Estudios Superiores de Monterrey, Monterrey, México.

CECAP, Monterrey, México.

Human Resources Diploma