Shamoria Watson

I love working with customers I love communicating and making sure the customer are satisfied I am very patient. And understanding of other frustrations.

Claims Adjuster at Allstate (2023-09 – 2025-07)

• Leveraged analytical skills to thoroughly investigate claim circumstances, enabling precise assessment of liability and damage extent.
• Interviewed claimants and witnesses to gather information, demonstrating exceptional communication skills and ensuring a thorough understanding of each case. Conducted inspections of damaged property, applying observation and analytical abilities to accurately determine the scope and cost of repairs.
• Interviewed claimants and witnesses to gather information, demonstrating exceptional communication skills and ensuring a thorough understanding of each case.

Customer Service Representative at Geico (2025-05 – 2025-11)

• Translated and compiled business requirements into detailed technical specifications for production, outlining new features and improvements to existing business functionality.
• Ensured the accuracy of technical documentation, streamlining the implementation of new features.
• Compiled detailed technical specifications from business requirements, enhancing the clarity of project outlines.

Medical Assistant/Billing Clerk at Baylor Scott & White (2023-10 – 2025-11)

• Maintained high data integrity standards in patient documentation, contributing to accurate medical record preparation and compliance. Performed initial basic medical coding tasks, demonstrating a foundational understanding of coding principles and procedures.
• Coordinated crucial billing support activities, ensuring seamless operations and adherence to compliance standards in administrative workflows.
• Trained new staff on office procedures, ensuring consistent application of best practices and efficient team operations.
• Analyzed documentation for coding clarity, proactively identifying and resolving potential issues to improve coding accuracy and efficiency.
• Managed essential front-office responsibilities diligently, ensuring smooth daily operations and contributing to an organized and efficient healthcare environment.
• Streamlined administrative processes to accelerate billing cycle turnaround times, demonstrating a commitment to optimizing financial operations.
• Maintained high data integrity standards in patient documentation, ensuring compliance and contributing to the accuracy of medical records.
• Trained new staff on office procedures, promoting consistent application of best practices and enhancing overall team efficiency.

– Wilmer Hutchins High School (2018-08 – 2022-06)