Abigael Tracey

Customer service and administrative professional with experience across financial services, logistics, public-sector administration and examination operations. Skilled in client relationship management, sales support, transaction processing, records management, reporting and coordination of high-volume operational activities. Demonstrated ability to manage customer enquiries, resolve service issues and maintain accurate documentation in deadline-driven environments.

Supporting Staff – Distribution Exercise at WEST AFRICAN EXAMINATIONS COUNCIL (WAEC) (2024-04 – 2026-09)

• Coordinated the receipt, sorting and preparation of 1,000+ examination scripts and materials per exercise, supporting timely distribution to marking teams
• Reconciled examination materials across 20+ examiners and processing points, maintaining 100% script accountability and minimizing missing or incorrectly allocated materials.
• Supported the daily movement and control of 20+ batches of confidential examination materials while complying with established handling and documentation procedures.

Script Officer – Coordination Marking Exercise, Bashorun, Ibadan at WEST AFRICAN EXAMINATIONS COUNCIL (WAEC)

• Issued, tracked and reconciled 200+ examination scripts across 20+ examiners, maintaining accurate records of scripts released, returned and outstanding.
• Verified and packaged 200+ completed scripts per exercise for onward processing, helping marking teams meet daily reconciliation and close-out timelines.
• Resolved script-count and documentation discrepancies with examiners and supervisors, contributing to high reconciliation accuracy.

Scanning Operator – E-Marking Exercise, WTTC, Ogba at WEST AFRICAN EXAMINATIONS COUNCIL (WAEC) (2022-05 – 2023-03)

• Scanned and processed approximately 500+ examination scripts daily for e-marking, checking image quality and completeness before digital submission.
• Prepared and batched examination scripts for scanning, supporting processing of 1,000+ scripts during peak exam periods while meeting daily turnaround requirements.
• Performed first-level quality checks on scanned scripts, maintaining high first-pass accuracy and reducing rescanning requirements.

Financial Advisor (Client Relations & Sales) at STANBIC IBTC INSURANCE (2023-08 – 2023-10)

• Engaged prospective clients to understand their financial and insurance needs and introduced suitable insurance solutions.
• Approached and interacted with prospective clients to create awareness of available insurance products and services.
• Followed up with prospective clients regarding their interest, enquiries and next steps.
• Coordinated onboarding documentation and service requests with internal teams, helping complete routine client requests within 1–2 business days.
• Explained insurance products and responded to prospective clients’ questions and requests for information.
• Maintained records of prospective clients and followed up on outstanding enquiries and opportunities.

Customer Service / Administrative Officer at BASAM ENTERPRISES (2020-12 – 2022-03)

• Handled approximately 20+ customer requests and shipment enquiries weekly, processing orders and providing tracking and delivery updates from dispatch through fulfilment.
• Processed and recorded 80+ customer transactions and shipments monthly, maintaining an estimated 98%+ accuracy in daily operational records.
• Tracked outstanding shipments and resolved most routine delivery enquiries within 24-48 hours, supporting an estimated 90%+ on-time customer response rate.
• Coordinated daily activities for an estimated 5+ staff across customer service and administrative tasks, supporting smooth execution of business operations.
• Prepared monthly procurement and inventory reports covering approximately 50+ stock items, providing management with visibility of stock movement and replenishment requirements.
• Maintained relationships with existing and prospective customers through regular follow-up and service recovery, contributing to repeat business and customer retention.

Administrative Officer (NYSC) at OYO STATE BUREAU OF STATISTICS (2019-11 – 2020-10)

• Processed, filed and maintained approximately 100+ administrative records and documents monthly, supporting accurate record keeping and timely retrieval of official information.
• Supported collation and organization of data and records across 3+ departmental workstreams, improving accessibility of information for routine administrative activities.
• Coordinated internal documentation and requests with 10+ staff and stakeholders, supporting timely completion of assigned departmental activities.
• Prepared correspondence, maintained files and supported general office administration while sustaining high standards of confidentiality and documentation accuracy.

B.Sc. (Hons) in Sociology – OLABISI ONABANJO UNIVERSITY (2015 – 2019)