Lamidi Zainab

Customer-focused and personable Health Education graduate with previous customer service experience at Dalat Enterprise. Experienced in responding to customer enquiries through phone and email, recording customer feedback, supporting sales coordination, and maintaining professional customer relationships. Known for clear communication, patience, problem-solving, and a willingness to learn.

Seeking a Customer Support opportunity where I can contribute to positive customer experiences, resolve concerns effectively, and grow within a service-driven team.

Customer Service Representative - Dalat Enterprise

(2020-01 - 2022-12)

• Communicated with customers through phone and email, responding to enquiries and providing clear, professional assistance.
• Recorded and communicated customer feedback to support service improvement and ensure recurring concerns were identified.
• Supported sales coordination by communicating customer requests and helping ensure information was passed to the appropriate parties.
• Handled customer concerns calmly and professionally, using active listening and problem-solving to understand issues and provide appropriate support.
• Maintained positive customer relationships through courteous communication and timely responses.
• Worked with colleagues to address customer requests and contribute to smooth day-to-day service delivery.
• Received positive recognition from senior personnel for commitment to customer service and assigned responsibilities.

B.Sc(Ed) - Health Education - Lagos State University (LASU) (2023-01 - 2025-12)

Diploma - Health Education - Lagos State University (LASU) (2019-01 - 2021-12)