Athena Grace Pagaran

Through early employment opportunities, I proactively developed essential skills, such as responsibility, character building, and effective time management. These experiences laid a solid foundation for transitioning into the corporate world, providing me with valuable practical knowledge and a strong work ethic.

CUSTOMER SERVICE REPRESENTATIVE - VA at NuCare Pharmacy & Surgical Supplies (2026-01 – 2026-06)

• Communicated with patients, insurance companies, and doctors’ offices regarding medical supply orders, coverage, and required information.
• Coordinated with internal departments, including warehouse and fulfillment teams, to ensure orders were processed accurately.
• Maintained accurate customer and order information while handling multiple cases in a fast-paced remote environment.
• Assisted patients with medical supply orders, inquiries, and order status updates through phone and other communication channels.

APPOINTMENT SETTER at HomeSourced, Inc. (2024-09 – 2025-11)

• Identify potential clients through various research methods.
• Connect and reach out to the clients through different communication means and platforms.
• Utilizing different dialer platforms and CRMs.
• Coordinate cross-functional teams to ensure project completion.
• Built rapport with potential clients through clear, persuasive communication and active listening

FULFILLMENT REPRESENTATIVE at Crown Media Global Solutions (2023-06 – 2024-07)

• Managed order processing, inventory, shipping, and customer inquiries for seamless book distribution.
• Coordinated logistics and collaborated cross-functionally to improve operational efficiency.
• Supported rebranding through editing, website content brainstorming, and online visibility efforts.
• Assisted clients with book promotion while coordinating with production and customer service teams.

A.B in PSYCHOLOGY UNDERGRADUATE – Cebu Doctors’ University (2019 – 2021)