Catrina Virata
Customer Service Representative / Team Lead
Talent
Subic Bay Freeport Zone, ZambalesMember since July 31, 2026
Conflict resolution
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Conflict resolution
About
Adaptable and professional individual with over 2 years of BPO experience, highlighted by a rapid promotion to Team Lead after just 3 months as an agent. Seeking to leverage my proven leadership, communication, and conflict-resolution skills to drive top-tier customer service and team success.
Experience
Customer Service Representative - ALORICA
(2024-01 - 2025-01)
- Maintained long-term professional relationships with network of contacts to increase opportunities for clients.
- Delivered exceptional customer service to ensure client satisfaction and repeat business.
- Maintained accurate records of all transactions, client communications, and contracts.
Customer Service Representative / Team Lead - BUWELO
(2025-01 - 2026-01)
- Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency.
- Managed conflict resolution within the team, promoting a positive and productive work environment.
- Led a team of 10+ members, driving project completion within strict deadlines and quality standards.
- Delivered quality service with friendly and professional demeanour.
Education
Bachelor - Computer Science and Accountancy - GUAGUA NATIONAL COLLEGES (2018-01 - 2020-12)
Skills
Customer Service Representative / Team Lead
