Engel Bacolod

Possessing excellent communication and persuasive skills, combined with positive and upbeat demeanor. Knowledgeable in customer relationship management and proficient in utilizing sales software to meet targets. Capable of building rapport quickly and driving customer engagement for impactful results.

Business Development Representative - SALARY.COM

(2024-12 - 2026-05)

• Cold Emailing: Sending targeted email campaigns.
• Making unsolicited phone calls.
• Setting up meetings between qualified leads and Account Executives (AEs) for further sales discussions.

Virtual Research Interviewer - DYNATA GLOBAL

(2024-03 - 2024-05)

• Schedule and conduct online or phone interviews with participants.
• Follow interview protocols and question guides accurately.
• Actively listen and probe for deeper insights and clarification.
• Accurately record interview data, including verbatim responses, observations, and any relevant contextual information.

Cold Caller - CALLIXIS

(2023-07 - 2023-08)

• Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
• Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.

Customer Service Representative - IBEX GLOBAL SOLUTIONS

(2020 - 2022)

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Office Assistant - ALTURAS GROUP OF COMPANIES

(2019 - 2020)

• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.

Bachelor of Science - Criminology - BOHOL INSTITUTE OF TECHNOLOGY (2012 - 2016)