Business Development Representative - SALARY.COM
(2024-12 - 2026-05)
- Cold Emailing: Sending targeted email campaigns.
- Making unsolicited phone calls.
- Setting up meetings between qualified leads and Account Executives (AEs) for further sales discussions.
Virtual Research Interviewer - DYNATA GLOBAL
(2024-03 - 2024-05)
- Schedule and conduct online or phone interviews with participants.
- Follow interview protocols and question guides accurately.
- Actively listen and probe for deeper insights and clarification.
- Accurately record interview data, including verbatim responses, observations, and any relevant contextual information.
Cold Caller - CALLIXIS
(2023-07 - 2023-08)
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
Customer Service Representative - IBEX GLOBAL SOLUTIONS
(2020 - 2022)
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Office Assistant - ALTURAS GROUP OF COMPANIES
(2019 - 2020)
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
