Eyenn “Yen” Cadayday
Self-motivated professional with over 10 years of experience in customer service, financial services, sales, and administrative roles
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About
Self-motivated professional with over 10 years of experience in customer service, financial services, sales, and administrative roles across banking, insurance, automotive, and BPO industries. Skilled in teller operations, cash handling, new accounts processing, reporting, and customer relations, with a strong focus on accuracy, problem-solving, and service excellence. Known for adaptability, strong communication, and a results-driven approach to supporting organizational goals.
Experience
New Accounts Clerk/ Teller at Perpetual Help Community Cooperative (PHCCI) (2025-08 – Present)
- Encoding Membership Application Form and Updating Forms
- Back up Teller
- Making Monthly Membership Reports
- Monitoring of Prime Savings Depositors and preparing monthly reports for Auto-Roll Accounts
Teller at Perpetual Help Community Cooperative (PHCCI) (2024-06 – 2025-03)
- Processing member's payment, deposit and withdrawal transactions
- Handles customer complaints
- Filing of transaction slips and loan releases vouchers
Cash Services Clerk at Perpetual Help Community Cooperative (PHCCI) (2020-07 – 2024-05)
- In charge of the POS (Point Of Sale)
- Monitoring of ATM Payroll Cards
- Handles customer service via phone calls, teller, and new account duties
- Conducts Pre-Membership Education Seminar to upcoming members
- Prepares monthly reports (Membership Tally)
Marketing Professional at Nissan Philippines, Inc. (2019-01 – 2020-03)
- Handled customer inquiries on Nissan vehicles
- Processed client applications to banks and financing institutions
- Responsible for after-sales services
General Clerk at Prudential Guarantee and Assurance, Inc. (2017-12 – 2019-01)
- Performed customer service for client inquiries (walk-in & phone)
- Encode policies for Motorcar, Fire, Personal Accident, General Public Liability, and Travel Insurances
- Provide quotations
- Handled client policies and concerns via email and phone
Customer Service Representative at SPi Global (2017-07 – 2017-12)
- Provide customer service for client insurance inquiries
- Prepare quotations for aspiring clients
- Assist clients with underwriting matters via email and phone
Licensed Financial Advisor at Allianz PNB Life Insurance (2014-03 – 2015-05)
- Handled customers' money transfer over the phone
- Assist clients with transfer status requests
- Resolved customer complaints on unsuccessful transfers
- Troubleshoot transaction issues during and after completion
Customer Service Representative at SPi Global (2016-05 – 2017-06)
- Handled client inquiries via walk-in and phone
- Encode and processed insurance policies
- Provide quotations and prepare weekly production reports
- Monitoring e-mails for client policies and addressed concerns on issuances
General Clerk at Prudential Guarantee and Assurance, Inc (2016-05 – 2017-06)
- Handled client inquiries via walk-in and phone
- Encode and processed insurance policies
- Provide quotations and prepare weekly production reports
- Monitoring e-mails for client policies and addressed concerns on issuances
Customer Service Representative at SPi Global (2013-05 – 2014-03)
- Handled customer orders via phone
- Assisted customers with product and service inquiries
- Resolved customer complaints
Licensed Financial Advisor at Prudential Guarantee and Assurance, Inc. (2017-07 – 2017-12)
- Provide customer service for client insurance inquiries
- Prepare quotations for aspiring clients
- Assist clients with underwriting matters via email and phone
Education
Bachelor of Science in Business Administration in Financial Management – Negros Oriental State University (2011 – 2014)
Bachelor of Science in Business Administration in Marketing Management – St. Paul University Dumaguete (2010 – 2011)
