Fernan Dungo

Remote sales support professional with hands-on experience across outbound lead generation, appointment setting, claims/administrative follow-up, and real estate client management for US-based companies and clients. Comfortable working independently across CRMs, dialers, and virtual bookkeeping tools, with a track record of clear client communication and dependable follow-through. Seeking a remote virtual assistant or sales support role where strong phone/chat communication and organizational skills add immediate value.

Property Specialist at Alveo AyalaLand (2025-08 – Present)

• Promote and market premium residential properties to local and international prospective clients
• Generate sales leads through referrals, networking, social media, and digital marketing
• Conduct property presentations, site tours, and virtual meetings for local and international clients
• Guide buyers through reservation, documentation, and financing requirements
• Coordinate with internal departments to ensure timely processing of client documents and transactions
• Build long-term client relationships through consistent after-sales support

Claims Follow-Up Specialist at 409 Central Hub Ph Inc.

• Followed up on outstanding insurance claims on behalf of a US-based client using Availity and CollaborateMD
• Tracked claim status, resolved discrepancies, and kept records updated for timely reimbursement
• Completed HIPAA Awareness for Business Associates training (2025) to ensure compliant handling of patient data

Outbound Sales / Appointment Setter / Lead Generation Representative at Cedar Trail Home Buyer

• Made outbound calls to prospective home sellers using Smart Dialer and qualified leads sourced via Zillow
• Set appointments for the sales team and logged lead activity and follow-ups in Slack

Real Estate Sales Agent at Mapiles Realty (2023-02 – 2025-01)

• Sold residential real estate to local and international buyers, earning a Certificate of Recognition for sales contribution (2023)
• Guided clients through property selection, negotiations, and closing documentation

Property Management Assistant at Private Property Owner (2022 – 2025)

• Responded to tenant concerns and coordinated maintenance when needed
• Collected monthly rental payments and kept payment records organized
• Prepared vacant units for new tenants and scheduled property viewings
• Prepared and explained rental agreements to ensure clear terms for both owner and tenants

Yacht Deckhand at Private Yacht (2015-06 – 2015-10)

• Assisted guests and maintained the yacht to a high standard while working with an international crew

Agricultural Farmer / Farm Operator at Self-employed (2011 – 2022)

• Managed livestock and aquaculture operations including tilapia, catfish, milkfish, and Vannamei shrimp farming
• Oversaw piggery, goat, sheep, and poultry (broiler/duck) production

BS Aircraft Mechanic in Aircraft Mechanics – Air Link International Aviation College (2010-03)