Hazel Joyce Alulaya
Administrative Role and Customer Service Representative
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About
Detail-oriented and adaptable BS Environmental Science fresh graduate with prior experience in customer service, records management, and administrative support. Skilled in document processing, account handling, communication, and data organization in fast-paced environments. Committed to delivering efficient, accurate, and professional work across various industries.
Experience
Agent / Customer Service Representative at NCH Customer Support Services, Inc. (2026-01 – 2026-05)
- Assisted customers with game-related inquiries, technical concerns, and account management across multiple channels.
- Resolved customer issues through troubleshooting, escalation, and support while ensuring customer satisfaction.
Agent / Customer Service Representative at Sutherland Global Services (2025-03 – 2025-12)
- Handled credit card maintenance, account updates, billing inquiries, and customer service concerns.
- Assisted clients with financial account concerns while ensuring accuracy, confidentiality, and customer satisfaction.
Office Clerk / On-the-Job Trainee at Department of Environment and Natural Resources (DENR) (2025-06 – 2025-07)
- Assisted in managing and organizing records, permits, and official documents within the Records Unit.
- Supported document processing, filing, and data encoding while ensuring accuracy and proper record maintenance.
Office Clerk at Department of Science and Technology (DOST) (2024-01 – 2024-07)
- Assisted in processing scholarship documents, compliance requirements, and student records.
- Supported document verification, filing, and coordination of scholarship-related concerns.
Office Clerk at Technical Education and Skills Development Authority (TESDA) (2023-01 – 2023-07)
- Assisted in filing, organizing, and maintaining scholarship and trainee records.
- Supported documentation, data encoding, and processing of scholarship-related requirements.
Education
Bachelor of Science in Environmental Science – Bulacan State University (2022-08 – 2026-06)
Science, Technology, Engineering, & Mathematics – La Consolacion University Philippines (2020-06 – 2022-06)
Computer Technology – Guiguinto National Vocational High School (2016-06 – 2020-03)
