Holly Serdenio
Patient Care Coordinator | Healthcare Support Specialist | Administrative Professional
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About
Results-driven Patient Care Coordinator and Customer Support Specialist with 5+ years of experience supporting U.S.-based healthcare and customer service operations in remote and hybrid environments. Skilled in patient coordination, insurance verification, prior authorization, EMR/CRM systems, and high-volume client communication. Recognized for delivering excellent customer experience, resolving concerns efficiently, and maintaining professionalism in fast-paced settings.
Tech-savvy, highly adaptable, and experienced in working across different timezone.
Experience
Patient Coordinator - Civicom Pacific - Colorado, USA
(2024-07 - 2026-07)
U.S. Based Physical Therapy Clinic
- Manage daily patient communication, scheduling, and appointment coordination for a busy physical therapy practice in 4 clinics located in Colorado.
- Support administrative and clinical workflows using EMR systems
- Coordinate therapist-patient communication to ensure high client satisfaction and patient-centered care
- Process prior authorizations and communicate directly with insurance providers regarding approvals and patient benefits
- Maintain accurate patient records while ensuring confidentiality and compliance with clinic standards
- Handle high-volume inquiries while providing empathetic and professional customer support
Patient Care Coordinator - Allsectech Manila - Manila, Philippines
(2023-07 - 2024-06)
NY and NJ based Urgent Care Clinic
- Assisted clinicians in addressing patient medical concerns and follow-up inquiries
- Coordinated with laboratories and radiology facilities to obtain and relay patient medical results
- Sent medication information and communicated laboratory findings to patients accurately and efficiently
- Ensured timely patient updates and maintained organized documentation for smooth care coordination
Client Support Specialist - Access Healthcare
(2023-07 - 2024-06)
AthenaHealth EMR
- Provided technical support to healthcare clients using electronic medical record (EMR) systems
- Assisted clients in reviewing medical results, physician orders, and appointment-related concerns
- Built and managed scheduling templates while coordinating patient appointments
- Delivered efficient troubleshooting support while maintaining high customer satisfaction
Customer Service Agent - Continuum Global
(2021-05 - 2022-04)
Hotel & Car Service
- Assisted customers with hotel and car reservation cancellations, modifications, and rebookings
- Helped clients secure cost-effective travel arrangements based on their preferences and budget
- Coordinated with partner companies to process customer requests and resolve travel-related concerns
- Maintained professionalism and efficiency in a fast-paced customer service environment
Education
Bachelor of Science - Psychology - Adamson University (2020-01 - 2026-01)
