James Leonel Mariano

Operations and customer support professional with experience in logistics dispatch, delivery coordination, client communication, administrative support, incident documentation, and operational issue resolution. Experienced in coordinating with drivers and cross-functional teams, tracking deliveries, maintaining dispatch records, and assisting clients with inquiries and escalations. Holds a Bachelor of Science in Information Technology and brings strong computer skills, adaptability, and a willingness to learn.

Support Team Member at SAFEPASSAGE SOLUTIONS LLC (2025-05 – 2026-05)

• Addressed client-related concerns, coordinated with team members, and managed scheduling for client-related matters.
• Managed internal operational issues and supported the documentation of incident reports.
• Provided operational and customer support, assisted with escalations, and collaborated with cross-functional teams.
• Reviewed license plate tags to help ensure accurate data from License Plate Reader (LPR) cameras.

Senior Dispatcher Officer at AAHOO LOGISTICS (2023-01 – 2025-04)

• Received and processed client delivery orders, ensuring shipment details were documented accurately.
• Communicated with drivers to provide route updates and delivery instructions and to help resolve issues during transit.
• Monitored shipments from pickup through final destination and tracked progress to support timely completion.
• Provided clients with delivery status updates, answered inquiries, and supported customer satisfaction.
• Maintained delivery records, dispatch logs, and communication reports to support operations and performance tracking.
• Supported on-schedule deliveries while maintaining service quality, accuracy, and professionalism in a fast-paced environment.

Bachelor of Science in Information Technology – Wesleyan University Philippines (2018 – 2022)