Jay Ann Muring
GENERAL VIRTUAL ASSISTANT WITH CUSTOMER SUPPORT & ORDER PROCESSING EXPERIENCE
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About
I am a General Virtual Assistant aspiring to become an E-commerce Virtual Assistant, with relevant skills gained from my BPO experience. I am detail-oriented and capable of handling customer inquiries, complaints, order processing, order tracking, and refunds. I have a proven ability to multitask in fast-paced environments while maintaining accuracy and customer satisfaction.
I am highly adaptable and eager to apply my transferable skills to support e-commerce operations and contribute to business growth.
Experience
Travel Consultant - Teleperformance Cebu - Cebu, Philippines
(2024-12 - 2026-01)
- Assisted customers with travel bookings and inquiries
- Managed changes, cancellations, and refunds
- Delivered support across phone, chat, and email channels
Customer Expert – Sales & Support - Result CX
(2024-05 - 2024-09)
- Provided sales and customer service support
- Handled billing concerns, cancellations, and retention
- Maintained performance in a high-volume call environment
Customer Service Representative - TechMahindra
(2023-11 - 2024-04)
- Assisted customers with order tracking, refunds, and inquiries
- Maintained efficiency and accuracy under pressure
- Handling Complaints
Production Operator - Lear Corporation
(2015-02 - 2023-05)
- Demonstrated strong discipline, consistency, and attention to detail
- Worked in a structured, target-driven environment
- Physical Inventory and Material handling
Production Operator (OJT) - Cebu Mitsumi Inc.
(2014-07 - 2014-12)
- Ensure Quality of products and target-driven environment
Merchandiser - SM Hypermarket
(2009-06 - 2009-12)
- Sales and Physical inventory handling on daily basis
