Jay Ann Muring

I am a General Virtual Assistant aspiring to become an E-commerce Virtual Assistant, with relevant skills gained from my BPO experience. I am detail-oriented and capable of handling customer inquiries, complaints, order processing, order tracking, and refunds. I have a proven ability to multitask in fast-paced environments while maintaining accuracy and customer satisfaction.

I am highly adaptable and eager to apply my transferable skills to support e-commerce operations and contribute to business growth.

Travel Consultant - Teleperformance Cebu - Cebu, Philippines

(2024-12 - 2026-01)

• Assisted customers with travel bookings and inquiries
• Managed changes, cancellations, and refunds
• Delivered support across phone, chat, and email channels

Customer Expert – Sales & Support - Result CX

(2024-05 - 2024-09)

• Provided sales and customer service support
• Handled billing concerns, cancellations, and retention
• Maintained performance in a high-volume call environment

Customer Service Representative - TechMahindra

(2023-11 - 2024-04)

• Assisted customers with order tracking, refunds, and inquiries
• Maintained efficiency and accuracy under pressure
• Handling Complaints

Production Operator - Lear Corporation

(2015-02 - 2023-05)

• Demonstrated strong discipline, consistency, and attention to detail
• Worked in a structured, target-driven environment
• Physical Inventory and Material handling

Production Operator (OJT) - Cebu Mitsumi Inc.

(2014-07 - 2014-12)

• Ensure Quality of products and target-driven environment

Merchandiser - SM Hypermarket

(2009-06 - 2009-12)

• Sales and Physical inventory handling on daily basis