Jenard Kryz Alde

Results-driven Real Estate Virtual Assistant, Acquisition Specialist, Customer Service Professional, and CRM Automation Specialist with experience in real estate operations, lead generation, cold calling, customer support, appointment setting, and business automation. Possess a strong background in customer communication from telecommunications and travel industries combined with hands-on experience supporting real estate acquisition activities, lead qualification, CRM management, and workflow automation. Experienced in GoHighLevel (GHL), lead generation, outbound calling, appointment setting, customer relationship management, and administrative support.

Adept at building relationships with prospects, managing databases, and streamlining business operations through technology and automation. A highly adaptable professional with experience spanning customer service, sales, real estate acquisition, lead generation, CRM automation, and virtual assistance. Skilled at building relationships, managing business processes, and leveraging technology to improve efficiency and support business growth.

Virtual Assistant / Real Estate Acquisition Specialist at AllGearCasa (2026-02 – Present)

• Conduct outbound calls to real estate agents, property owners, and prospects.
• Qualify leads based on acquisition criteria.
• Manage CRM records and update lead pipelines.
• Schedule appointments between prospects and acquisition teams.
• Perform property and market research.
• Support real estate investment and acquisition processes.
• Assist with lead tracking and follow-up campaigns.
• Utilize GoHighLevel for CRM management and workflow automation.
• Support automation setup for lead nurturing and communication.
• Basic Underwriting and financials LTR, STR and multifamily

Customer Service Senior Associate – T-Mobile Account at iQor / BPO Industry (2025-11 – 2026-02)

• Provided customer support for T-Mobile customers.
• Resolved billing, account, and technical inquiries.
• Handled escalated customer concerns.
• Maintained customer satisfaction through effective problem resolution.
• Assisted customers with account management and service-related issues.

Customer Service Representative – Travel Account at WNS Global Services (2024-08 – 2025-08)

• Assisted customers with travel bookings and reservations.
• Handled itinerary changes and travel-related concerns.
• Provided customer support through phone and email channels.
• Processed customer requests accurately and efficiently.

Bachelor of Science in Business Administration, Major in Financial Management – University of San Agustin (2020-06 – 2024-07)