Jili Lexyyy

Effectively handled a high volume of revisit calls, ensuring prompt and professional responses to customer concerns. Collaborated with sales and support teams to relay important customer feedback collected during revisit calls. Maintained confidentiality and compliance with data protection standards during all communication processes.

Revisit Caller - Wj Company - Remote

(2026-03 - 2026-07)

• Effectively handled a high volume of revisit calls, ensuring prompt and professional responses to customer concerns.
• Collaborated with sales and support teams to relay important customer feedback collected during revisit calls.
• Maintained confidentiality and compliance with data protection standards during all communication processes.

Chat Support Representative - OFM - Remote

(2025-01 - 2025-11)

• Responded promptly and professionally to customer inquiries via chat, ensuring high customer satisfaction levels.
• Utilized empathetic communication techniques to de-escalate tense situations and handle difficult customers effectively.
• Managed high volumes of live chat conversations efficiently while maintaining quality and accuracy in responses.

Outbound Telesales Specialist - Fintopia Lending Corp. - Pasig City

(2022-08 - 2024-12)

• Conducted outbound telesales calls to potential customers, consistently achieving and surpassing sales targets.
• Developed and maintained strong customer relationships through personalized communication and follow-up calls.
• Effectively presented product features and benefits to customers, addressing questions and overcoming objections to close sales.

Digital Promoter & Customer Support Specialist - CC6 Online Casino - Remote

(2024-01 - 2024-11)

• Utilized social media platforms and digital channels to promote products and engage with customers effectively.
• Created and managed digital promotional campaigns across social media platforms to increase brand visibility and customer engagement.
• Provided timely and effective customer support through multiple digital channels, ensuring high satisfaction rates and repeat business.

Payment Officer - Playtime Entertainment Inc. - Remote

(2021-06 - 2024-10)

• Processed and verified payment transactions accurately and efficiently to ensure timely payments.
• Prepared regular payment reports and summaries for management review and auditing purposes.

Customer Service Representative - Alorica Inc. - Cubao, Quezon City

(2023-09 - 2023-12)

• Responded promptly to customer inquiries via chat and phone, maintaining a high level of professionalism and customer satisfaction.
• Utilized active listening and empathetic communication to resolve customer complaints and issues effectively.

Customer Service Representative - VXI Global Solutions LLC - Munoz, Quezon City

(2022-07 - 2023-08)

• Maintained strict confidentiality and compliance with data protection standards during all customer communications.
• Provided prompt and professional responses to customer inquiries via live chat, ensuring high satisfaction levels.
• Used empathetic communication techniques to de-escalate challenging situations and resolve customer issues effectively.

Senior High School - Humanities and Social Science - Integrated Innovation & Hospitality College (2022-09 - 2024-06)

Junior High School - Ts. Cruz National High School (2014-06 - 2018-04)

Elementary Education - Bagong Silang Elementary School (2008-06 - 2014-04)