Revisit Caller - Wj Company - Remote
(2026-03 - 2026-07)
- Effectively handled a high volume of revisit calls, ensuring prompt and professional responses to customer concerns.
- Collaborated with sales and support teams to relay important customer feedback collected during revisit calls.
- Maintained confidentiality and compliance with data protection standards during all communication processes.
Chat Support Representative - OFM - Remote
(2025-01 - 2025-11)
- Responded promptly and professionally to customer inquiries via chat, ensuring high customer satisfaction levels.
- Utilized empathetic communication techniques to de-escalate tense situations and handle difficult customers effectively.
- Managed high volumes of live chat conversations efficiently while maintaining quality and accuracy in responses.
Outbound Telesales Specialist - Fintopia Lending Corp. - Pasig City
(2022-08 - 2024-12)
- Conducted outbound telesales calls to potential customers, consistently achieving and surpassing sales targets.
- Developed and maintained strong customer relationships through personalized communication and follow-up calls.
- Effectively presented product features and benefits to customers, addressing questions and overcoming objections to close sales.
Digital Promoter & Customer Support Specialist - CC6 Online Casino - Remote
(2024-01 - 2024-11)
- Utilized social media platforms and digital channels to promote products and engage with customers effectively.
- Created and managed digital promotional campaigns across social media platforms to increase brand visibility and customer engagement.
- Provided timely and effective customer support through multiple digital channels, ensuring high satisfaction rates and repeat business.
Payment Officer - Playtime Entertainment Inc. - Remote
(2021-06 - 2024-10)
- Processed and verified payment transactions accurately and efficiently to ensure timely payments.
- Prepared regular payment reports and summaries for management review and auditing purposes.
Customer Service Representative - Alorica Inc. - Cubao, Quezon City
(2023-09 - 2023-12)
- Responded promptly to customer inquiries via chat and phone, maintaining a high level of professionalism and customer satisfaction.
- Utilized active listening and empathetic communication to resolve customer complaints and issues effectively.
Customer Service Representative - VXI Global Solutions LLC - Munoz, Quezon City
(2022-07 - 2023-08)
- Maintained strict confidentiality and compliance with data protection standards during all customer communications.
- Provided prompt and professional responses to customer inquiries via live chat, ensuring high satisfaction levels.
- Used empathetic communication techniques to de-escalate challenging situations and resolve customer issues effectively.
