Lalhen Berou
VIRTUAL ASSISTANT - COLD CALLER | CHAT SUPPORT | ADMIN ASSISTANT | CUSTOMER SERVICE REPRESENTATIVE
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About
To obtain a challenging job within my chosen field that will allow me to use my expertise, skills, and experiences in a way that is mutually beneficial to both myself and my employer while allowing me for growth and advancement.
Experience
CUSTOMER SERVICE REPRESENTATIVE VA at Powerwash Bros (2026-02 – 2026-07)
- A cleaning services where ensuring setting appointments for cleaning residential houses or commercial building
- Providing an accurate quote for cleaning
COLD CALLER VA at Allstate Insurance (2024-11 – 2026-01)
- A pre-qualifier insurance agent, answering inbound and outbound calls
- Transferring interested lead to licensed agent to get an accurate quote
APPOINTMENT SETTER at Lead Heroes (2024-01 – 2024-11)
- Answering outbound calls and set an appointments in Medicare Supplement
- Daily quota of 5 transfer per day
ADMIN ASSISTANT CHAT AND SALES OPERATION SUPPORT at All Hail Klean Inc. (2023-01 – 2023-12)
- A cleaning industry, focusing on virtual quotation for deep cleaning house and scheduling an appointment on Google Calendar
- Answering inquiries through Facebook Meta, posting good feedbacks on our social media account, follow-up message for payments
- Communicating with cleaners and riders for equipment inventory
CUSTOMER SALES ASSOCIATE at Telesynergy Inc. (2022-12 – 2023-12)
- Helping leads transfer to designated home and auto insurance company
CUSTOMER SERVICE REPRESENTATIVE at Alorica (2022-03 – 2022-12)
- A travel account, helping customers making a room and restaurant reservation
- Ensuring booking information input accurately
- Selling a Caesars Rewards Card and explain the benefits of having the card
Education
Senior High School – DAVAO DOCTORS COLLEGE (2018 – 2020)
Bachelor of Science in Civil Engineering in Science, Technology, Engineering and Mathematics – UNIVERSITY OF MINDANAO (2020 – 2023)
