Melbert Lumanog

Results-driven Virtual Assistant and Administrative Professional with over 7 years of combined experience spanning virtual assistance, AI automation, customer support, education, and business operations. Proven track record in implementing AI-powered workflow solutions, CRM administration, executive support, HR coordination, and complex back-office operations. Skilled at leveraging automation tools to streamline workflows, maximize productivity, and enhance operational efficiency in fast-paced remote environments.

Contractual Virtual Assistant - Naiscorp

(2025-11 - 2026-05)

• AI Automation & Workflow Optimization: Developed and maintained automated business workflows using Monday.com, significantly accelerating operational throughput and maximizing team productivity.
• AI-Powered Design: Utilized high-performance AI design tools to engineer product samples, customer mockups, corporate presentations, and specialized visual assets.
• HR & Operations Support: Executed high-volume HR administrative functions including candidate tracking, employee documentation, background syncing, and recruitment database upkeep.
• Data & Communication Management: Systematized executive inbox architecture through rigorous email triaging, sorting prioritization, and regular classification of large enterprise contact databases.

Virtual Assistant - BeUnderstood LLC

(2024-08 - 2025-09)

• Executive Support: Strategically structured complex C-suite calendars, appointment schedules, and B2B client communications to guarantee seamless multi-timezone business operations.
• CRM & Database Administration: Maintained central CRM structures with absolute data fidelity, rolling out automated workflows and periodic database purges.
• Professional Engagement: Owned and navigated LinkedIn outbounding, high-level networking, and professional audience engagement metrics to reinforce organic lead-generation channels.
• Tech Integration: Implemented generative AI writing and productivity suites to compress document turnaround times and automate standard templates.

Customer Service Representative (Travel Account) - TTEC

(2023-01 - 2023-11)

• Managed end-to-end customer support for elite travel accounts, organizing logistics, immediate itinerary overrides, and rapid ticket resolution.
• Exceeded target service quality metrics and Customer Satisfaction (CSAT) scores inside a demanding, multichannel live environment.

Customer Service Representative (Financial Account) - Ubiquity Laguna

(2021-06 - 2022-01)

• Processed sensitive retail banking inquiries and security verifications while ensuring absolute compliance with financial data privacy laws and company protective standards.
• Resolved accounting variances and payment processing friction with high accuracy.

Online English Tutor - Engoo DMM Eikaiwa

(2019-11 - 2025-07)

• Conducted personalized, premium oral communication coaching for international business executives and professionals.
• Tailored learning curriculums for distinct professions, strengthening industry-specific vocabulary and advanced grammatical frameworks.

Online Tutor - Acadsoc Online Tutoring

(2018-03 - 2019-11)

• Instructed international students in core English linguistics, deploying customized visual lesson matrices to boost retention metrics.

Front Service Staff - Pandoy's Restaurant and Bar

(2018-05 - 2018-10)

• Supervised front-of-house customer transactions and nightly point-of-sale (POS) balance reporting.

Bachelor of Science - Hotel and Restaurant Management - University of Perpetual Help System – Delta