Sharmine Regachuelo

Committed and results-oriented professional with 8 years of experience in administrative support, customer service, property management, and financial transactions. Demonstrated ability to deliver well-organized office support and manage customer relations in both construction and service industries. Proven ability to handle varied administrative duties, including payment transactions, while maintaining a high level of organization and client satisfaction.

Additionally, experienced in a supervisory role and skilled at leading a team in the successful operation of a business. Adaptable and committed to contributing effectively to team objectives with a strong emphasis on accuracy, efficiency, and customer service.

General Administrative - Kool koncept Refrigeration and Air conditioning Services

(2023-06 - 2026-05)

Provide comprehensive administrative, HR, and operational support directly to the business owner, ensuring efficient day-to-day operations and branch coordination.

• Oversee client coordination, service scheduling, and documentation flow
• Support workforce management including attendance monitoring, deployment planning, and payroll processing
• Assist in recruitment, onboarding, and administrative training of new staff
• Manage daily cash handling, monthly reconciliation, and financial reporting summaries
• Monitor inventory movement and support sales documentation accuracy
• Contribute to documentation and operational setup for second branch expansion
• Developed operational forms, reports, quotations, and accomplishment plans for branch expansion

Freelance Administrative & Digital Support - Freelance

(2023-06)

Deliver remote administrative and digital support focused on organization, content management, and workflow efficiency.

• Coordinate content scheduling and digital updates
• Maintain structured tracking systems for deadlines and deliverables
• Edit and format presentations, documents, and client materials
• Maintain task and deadline tracking systems to ensure smooth project flow
• Assisted in developing and formatting a client's book

Administrative Assistant / Office Secretary - LSPU - San Pablo

(2021-01 - 2023-03)

Provided administrative and clerical support to maintain efficient office operations.

• Office Management & Documentation: Knowledge of office systems and procedures; responsible for taking meeting minutes and document management, ensuring timely transmission of signed forms across departments.
• Project & Facilities Coordination: Secure updates on ongoing project management and building programs, including preventive maintenance for electrical systems; handle scheduling and reservation of conference rooms.
• Travel & Inventory Management: Responsible for securing travel tickets for the company; managing inventory of office supplies, repair materials, and maintenance materials, ensuring adequate stock levels.
• Client & Internal Communication: Handle client correspondence and internal communications in a professional manner, ensuring clear and effective communication across all levels.
• Personnel & Task Coordination: Assist the chairperson with planning and managing personnel; ensure the timely completion of assigned tasks; maintain records and ensure safe storage of files (e.g., 201 files).

Insurance Marketer - Sunlife

(2019-06 - 2020-12)

• Assist in Marketing Life Insurance, Follow up potential clients
• Promote insurance products to potential clients and set appointments to financial advisors.

Store Supervisor - Sto Niño De Cebu Finance Corp/Skygo Marketing Corporation

(2018-05 - 2019-10)

• Supervise daily store operations, staff scheduling, and customer service
• Handle cash management, inventory tracking, and sales reporting
• Resolve customer concerns and ensure smooth store flow

Store Cashier - Sto Niño De Cebu Finance Corp.

(2017-11 - 2018-05)

Handle customer transactions, assist with product inquiries, and maintain a clean register area.

• Processed customer deposits, withdrawals, and other transactions accurately
• Handled customer transactions and assisted with product inquiries
• Maintained a clean and organized register area
• Processed daily motorcycle loan payments accurately and managed related contracts
• Assisted with petty cash, receipts, and other store tasks
• Managed customer concerns professionally and resolved issues per company policies
• Processed high-volume cash and credit transactions; assisted customers with product selection
• Maintained records, and oversaw contract processing

Teller - Phil. Long Distance Telephone Company

(2016-08 - 2017-07)

Process customer transactions, handle deposits and withdrawals, address inquiries, and ensure cash drawer accuracy while delivering excellent customer service.

• Processed customer deposits, withdrawals, and other transactions accurately
• Prepared daily transaction reports and handled high-volume cash and credit operations
• Maintained cash drawer accuracy and ensured compliance with company procedures
• Assisted customers with service inquiries and provided clear, accurate information
• Kept updated on emerging technologies and company offerings to better support customers

Customer Service Assistant - iQOR

(2015-10 - 2016-01)

Assisting customers by answering inquiries, resolving issues, and providing information to ensure a positive experience.

• Experience & Brand Reputation: Provided positive customer experiences and enhanced brand reputation
• Responded to customer inquiries and resolved issues efficiently
• Provided professional support to maintain positive customer experiences and brand reputation
• Assisted customers with product selection and offered personalized guidance
• Built rapport with customers while delivering attentive and helpful service

Bachelor of Science - Business Administration - Laguna State Polytechnic University