Agila Anoop

Detail-oriented and results-driven Project Manager with 12+ years of experience in driving stakeholder alignment and ensuring seamless operational delivery. Leading large-scale banking, payments, and compliance initiatives across payments and core banking solutions. Proven ability to drive complex cross-functional programs end-to-end, align technical teams with business goals, and deliver measurable improvements.

Adept at leveraging tools like JIRA, MS Office, Confluence, and SAFe Agile practices to track progress and support decision-making.

Project Manager - RoostMe.org

(2025-07)

• Supported scaling and development of a stealth-mode digital platform through cross-functional coordination and operational delivery.
• Collaborated with product, UX, engineering, and operations teams to enhance platform workflows and user experience.
• Managed Agile delivery activities including sprint tracking, backlog coordination, and stakeholder communication.
• Assisted with workflow automation, operational reporting, and process improvement initiatives to support platform scalability.
• Coordinated post-go-live support, issue tracking, and stabilization activities for platform enhancements.
• Monitored user feedback, operational KPIs, and support trends to drive continuous platform optimization.

Project Manager - Bank of the West

(2022-12 - 2025-06)

• Drove fraud risk remediation projects by aligning Business Operations, Legal, and Trust & Safety stakeholders on process improvements and fraud monitoring policies.
• Led payments transformation initiatives supporting TreasuryNow (TNow), ACH processing, wire transfers, and payment fraud monitoring platforms.
• Developed and maintained project plans, work breakdown structures, and milestone schedules using JIRA, MS Project, and Confluence.
• Introduced RACI frameworks and governance models to clarify ownership across stakeholders, reducing decision bottlenecks and improving cross-team collaboration
• Provided data-driven insights during CAB and compliance review meetings, leveraging JIRA dashboards and system metrics to communicate application health, release readiness, and regulatory KPIs across critical platforms including NIKE, PMP, and TNOW.
• Acted as incident commander for TNOW production environments, leading critical triage sessions and root cause analysis that reduced mean-time-to-resolution (MTTR) for high-priority incidents by 30%.
• Facilitated Change Advisory Board (CAB) reviews, presenting risk assessments, deployment readiness, and impact analysis for enterprise payment releases
• Initiated & coordinated teams in orchestrating triage/bridge calls, driving root cause analysis, and stabilizing releases while shielding stakeholders from operational noise through proactive communication.
• Developed executive dashboards using JIRA metrics & workflows for approvals and operational KPIs, enabling leadership to track program health, delivery timelines, and compliance progress across payment systems.

Project Manager - Wells Fargo

(2018-05 - 2022-04)

• Led Agile delivery for multiple Scrum teams for Teller View (CUI), ATM enhancements, and WFAssist applications, transitioning legacy systems to cloud-based solutions in line with enterprise cloud-first strategies.
• Facilitated regular stakeholder reviews, sprint demos, and steering committee meetings to maintain transparency, gather feedback, and realign project goals with evolving business needs.
• Coordinated cross-functional teams supporting ATM transaction processing, PCI DSS compliance enhancement, EFT connectivity, authorization systems, and production issue resolution to ensure high system availability and minimal customer impact.
• Supported operational readiness activities including testing coordination, rollback planning, deployment verification, and transaction validation for ATM platform releases.
• Implemented structured RAID governance framework, improving risk tracking and mitigation effectiveness and ensuring 100% audit-ready documentation aligned with SOX and operational risk standards for TellerView.
• Developed executive dashboards using Jira metrics and operational KPIs, enabling leadership to track program health, delivery timelines, and compliance progress across payment systems.
• Partnered with InfoSec and compliance teams to implement dual approval controls and monitor suspicious login attempts, teller overrides, and unauthorized account access across UAR, CTR, and MIL workflows.
• Collaborated with cross-functional teams to ensure payment systems adhered to regulatory frameworks including AML, KYC, PCI DSS, and BSA controls.
• Implemented monitoring frameworks for suspicious login attempts, teller overrides, and unauthorized access, strengthening fraud detection capabilities across banking applications.
• Used JIRA to manage sprint boards, assign deliverables, and monitor progress across Agile teams.
• Tracked team velocity and burn-down charts to identify bottlenecks and ensure timely delivery of milestones.

Business Systems Analyst - Lakheys Tech

(2017-01 - 2018-04)

• Created requirement documents, test plans, strategies, and test scripts based on business requirements in the HP Quality Center.
• Collaborate with QA teams and Developers to design test plans and strategies based on requirements gathered.
• Executed validations across different business functionality, integrations, and data platform applications.
• Configured Salesforce, including but not limited to validation rules, workflows, custom labels, custom settings, profiles and permissions, Roles, and profiles. Delivered various standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Dashboards, and Reports.

QA Lead/ Business Analyst - TCS Nielson (AOD)

(2012-03 - 2014-06)

• Served as Team Lead for ASM (Assembly Testing) on the MSM application and acted as Business Analyst for multiple MSM AOD (Answers on Demand) releases.
• Led and executed complex testing activities, including development of test plans and test scripts, validation of expected results, and defect analysis.
• Communicated and documented system changes, testing outcomes, and release impacts for business stakeholders to support informed decision-making.
• Hosted knowledge-sharing sessions on MSM application trends and releases, and created maintenance and support manuals in SharePoint.

Systems Engineer - TCS CITIBANK CARDS

(2010-07 - 2012-02)

• Supported the implementation and deployment of SCD, RPLID, and USSD applications, ensuring stable successive releases and adherence to delivery timelines.
• Contributed to regression testing and defect root cause analysis, identifying release-level issues and supporting timely resolution across production deployments.

Bachelor - Information Technology - Anna University Chennai, India