Amanda Frascatore

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Account Manager - AVS Dental - Ronkonkoma, NY

(2024-01 - 2026-01)

• Dental/Vision Sales
• 150+ inbound/outbound calls per day to enroll/renew plans nationwide.
• Managed client relationships to ensure satisfaction and retention.
• Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Coordinating with dental offices to verify eligibility for patients, enroll offices into the plan and send fee schedules.
• Data entry with creating new accounts in CRM system.

Dental Treatment Coordinator - Cloud Dentistry & Princess Dental Staffing

(2020-01 - 2026-01)

• Dental treatment coordinator temp jobs around the valley as needed.

Discovery Manager - Bionic Smile - Las Vegas, NV

(2024-01 - 2024-12)

• All-On-4 Dental Implant Sales
• Zoom consultations with 14-17 prospective patients a day nationwide.
• Open dental and salesforce software, Outlook, 7 preferred lenders to set patients up with loans: Proceed Finance, Ally, Lending Club, Onederful Finance, Alphaeon, Cherry, Care Credit.
• Heavy patient communication: phones, texting, emailing, presentations and follow up to get proper medical records, setting up appointments and coordinating with our Dr's and scheduling team.
• Dental/Healthcare Management: Responsible for hiring/training staff, onboarding and HR compliance. Data entry.
• Account audits and revenue cycle management to include: claims processing, insurance follow ups, appeals, procedures not attached

Practice Manager - North Scottsdale Dental - Scottsdale, AZ

(2022-01 - 2023-12)

• Dental/Healthcare Management: Responsible for hiring/training staff, onboarding and HR compliance. Data entry.
• Account audits and revenue cycle management to include: claims processing, insurance follow ups, appeals, procedures not attached

Practice Manager - Dr. John Harman Dental Care of Arcadia - Phoenix, AZ

(2022-01 - 2022-12)

• Dental/Healthcare Management: hiring/onboarding/training new staff members.
• Patient check in/check out, treatment planning/presentation and scheduling to hit monthly goals,
• Insurance verification, sending/checking on outstanding claims, AR/AP, monthly statements, insurance aging, appeals, office supplies,
• Maintaining relationships with specialty offices and reps and setting up lunch/learns.

Practice Manager - Daniel C. Sluyk DDS Family Dentistry - Scottsdale, AZ

(2018-01 - 2020-12)

• Dental/Healthcare Management: created policies/procedures, trained new staff, set monthly/quarterly/yearly goals with the doctor and team.
• Dental practice merge with another office, AR/AP, insurance claims filing.
• Heavy treatment plans focusing on full mouth rehabs, hybrid dentures (est 35k per case) and cosmetic treatment with acceptance tracker at 90% case acceptance approval.

Lead Treatment/Financial Coordinator - Alameda Dental Care - Tempe, AZ

(2013-01 - 2017-12)

• Dental/Healthcare lead front office/trainer.
• Heavy inbound/outbound calls averaging 10 new patient calls per day/60+ added new patients per month
• Lead treatment planner and trainer, head marketing promotional employee for all Invisalign cases with high acceptance rate.
• Assistant to office manager regarding reports, outstanding claims, preparing/sending appeals, accounts receivable/payable, posting and conducting dental statements and excel spreadsheets.
• Prepared and reviewed all treatment cases, accounts receivables and aging reports and all outstanding balances. Dropped AR from 38% uncollected revenue to 8% in 8 months time as well as increased from 8 to 16 new patients per month.
• Developed new in-house savings plan, campaign promos, policies and procedures, lead office meetings to discuss daily/monthly production and collections goals.
• Insurance negotiating/recredentialing.
• Responsible for all meetings, emails and correspondence between patients, vendors, and third party referral offices regarding patient treatment status.
• Dental/Healthcare Management: hiring/onboarding/training new staff members.
• Dental Seminars/Workshops discussing denture hybrid cases, team building and continued education including Vegas Seminar in July 2013.

High School Diploma - Century High School (2005-05) Hillsboro, OR