Special Education Paraeducator at Baltimore City Public Schools (2023-05 – Present)
- Provide tailored instructional support to students with diverse learning needs, fostering a positive and inclusive classroom environment.
- Assist in the development and delivery of lesson plans, supporting teachers in modifying curriculum to meet students' individualized education plans (IEPs).
- Facilitate small group sessions and provide one-on-one tutoring, improving student comprehension and learning outcomes.
- Administer tests and assessments, tracking progress and providing detailed feedback to assist in the development of IEPs.
- Perform clerical duties, including maintaining student records, attendance, and inventory of classroom materials.
Lash Technician at Girlkin Lashes (2021-10 – 2023-01)
- Delivered high-quality lash extension services, creating personalized lash sets for clients based on their preferences and needs, leading to a significant customer retention rate.
- Educated clients on lash care and maintenance, enhancing customer satisfaction and ensuring the longevity of their lash extensions.
- Maintained a clean and safe work environment by adhering to strict hygiene and safety protocols, reducing the risk of infections and enhancing the client experience.
- Managed appointments, confirmed bookings, and rescheduled clients through an efficient digital system, contributing to a streamlined workflow and improved customer service.
- Implemented a welcoming customer experience by offering water, champagne, or refreshments before each appointment, increasing client satisfaction.
Sales Associate at Costco Wholesale (2020-10 – 2021-02)
- Delivered exceptional customer service, resulting in a increase in customer satisfaction and contributing to overall team success.
- Successfully managed sales transactions, operated cash registers, and processed returns and exchanges with accuracy and efficiency.
- Exceeded monthly sales targets by utilizing product knowledge and strategic merchandising to drive sales.
- Coordinated product displays and stock organization, using a pallet jack and adhering to the planogram to enhance store layout and product visibility.
- Implemented COVID-19 safety protocols, ensuring sanitation of high-touch areas and promoting a safe shopping environment for both customers and staff.
Guest Services Associate (Key Holder) at European Wax Center (2019-07 – 2020-03)
- Managed daily operations, including opening and closing procedures, cash handling, and staff supervision, ensuring smooth service delivery in a high-volume environment.
- Enhanced customer experience by booking appointments, recommending products, and providing personalized skincare advice.
- Utilized social media platforms and email campaigns to promote services, resulting in an increase in new customer sign-ups.
- Conducted regular inventory checks, managed vendor relationships, and ensured all products were in stock and properly displayed.
- Led conflict resolution initiatives, addressing customer concerns promptly and professionally, maintaining high levels of client satisfaction.
Waitress / Hostess at Gordon Biersch (2019-02 – 2019-10)
- Greeted and seated customers, provided menu recommendations, and ensured timely service, maintaining a positive customer feedback rate.
- Delivered food and beverage orders, ensuring accuracy and prompt service during peak hours, contributing to improved table turnover and sales.
- Maintained cleanliness and organization in the dining area, assisting in resetting tables and managing reservations.
- Collaborated with the kitchen team to ensure a seamless dining experience, improving overall service efficiency.
Sales Specialist at Apple (2018-08 – 2019-02)
- Drove sales of Apple products and accessories, consistently exceeding sales targets through effective product recommendations and customer engagement.
- Provided personalized product demonstrations, educating customers on features and functionality, leading to increased customer satisfaction and loyalty.
- Assisted customers with troubleshooting and product setup, providing ongoing support to ensure optimal product usage.
- Managed customer transactions, returns, and exchanges, ensuring accuracy and maintaining a 100% cash handling record.
Sales Associate at Home Depot (2016-06 – 2018-08)
- Served as the primary contact for customers seeking home improvement solutions, providing expert advice on paint and hardware products, and resulting in a 15% increase in sales.
- Trained and mentored new staff members on company policies, sales techniques, and product knowledge, fostering a collaborative team environment.
- Managed inventory and stock levels, ensuring that high-demand products were always available and organized, improving store operations.
- Processed customer transactions and returns, providing quick and efficient service while ensuring a positive customer experience.
