Anuscha Thomas

Results-driven professional with over 5 years of experience in administrative management, sales, customer service, and operations. Known for exceeding sales targets, delivering exceptional customer service, and streamlining processes to improve operational efficiency. A proactive leader with a keen eye for detail, demonstrated ability to foster positive relationships with clients, and a proven track record of optimizing team performance.

Adept at using data-driven strategies to enhance decision-making and continuously improve service quality.

Special Education Paraeducator at Baltimore City Public Schools (2023-05 – Present)

• Provide tailored instructional support to students with diverse learning needs, fostering a positive and inclusive classroom environment.
• Assist in the development and delivery of lesson plans, supporting teachers in modifying curriculum to meet students' individualized education plans (IEPs).
• Facilitate small group sessions and provide one-on-one tutoring, improving student comprehension and learning outcomes.
• Administer tests and assessments, tracking progress and providing detailed feedback to assist in the development of IEPs.
• Perform clerical duties, including maintaining student records, attendance, and inventory of classroom materials.

Lash Technician at Girlkin Lashes (2021-10 – 2023-01)

• Delivered high-quality lash extension services, creating personalized lash sets for clients based on their preferences and needs, leading to a significant customer retention rate.
• Educated clients on lash care and maintenance, enhancing customer satisfaction and ensuring the longevity of their lash extensions.
• Maintained a clean and safe work environment by adhering to strict hygiene and safety protocols, reducing the risk of infections and enhancing the client experience.
• Managed appointments, confirmed bookings, and rescheduled clients through an efficient digital system, contributing to a streamlined workflow and improved customer service.
• Implemented a welcoming customer experience by offering water, champagne, or refreshments before each appointment, increasing client satisfaction.

Sales Associate at Costco Wholesale (2020-10 – 2021-02)

• Delivered exceptional customer service, resulting in a increase in customer satisfaction and contributing to overall team success.
• Successfully managed sales transactions, operated cash registers, and processed returns and exchanges with accuracy and efficiency.
• Exceeded monthly sales targets by utilizing product knowledge and strategic merchandising to drive sales.
• Coordinated product displays and stock organization, using a pallet jack and adhering to the planogram to enhance store layout and product visibility.
• Implemented COVID-19 safety protocols, ensuring sanitation of high-touch areas and promoting a safe shopping environment for both customers and staff.

Guest Services Associate (Key Holder) at European Wax Center (2019-07 – 2020-03)

• Managed daily operations, including opening and closing procedures, cash handling, and staff supervision, ensuring smooth service delivery in a high-volume environment.
• Enhanced customer experience by booking appointments, recommending products, and providing personalized skincare advice.
• Utilized social media platforms and email campaigns to promote services, resulting in an increase in new customer sign-ups.
• Conducted regular inventory checks, managed vendor relationships, and ensured all products were in stock and properly displayed.
• Led conflict resolution initiatives, addressing customer concerns promptly and professionally, maintaining high levels of client satisfaction.

Waitress / Hostess at Gordon Biersch (2019-02 – 2019-10)

• Greeted and seated customers, provided menu recommendations, and ensured timely service, maintaining a positive customer feedback rate.
• Delivered food and beverage orders, ensuring accuracy and prompt service during peak hours, contributing to improved table turnover and sales.
• Maintained cleanliness and organization in the dining area, assisting in resetting tables and managing reservations.
• Collaborated with the kitchen team to ensure a seamless dining experience, improving overall service efficiency.

Sales Specialist at Apple (2018-08 – 2019-02)

• Drove sales of Apple products and accessories, consistently exceeding sales targets through effective product recommendations and customer engagement.
• Provided personalized product demonstrations, educating customers on features and functionality, leading to increased customer satisfaction and loyalty.
• Assisted customers with troubleshooting and product setup, providing ongoing support to ensure optimal product usage.
• Managed customer transactions, returns, and exchanges, ensuring accuracy and maintaining a 100% cash handling record.

Sales Associate at Home Depot (2016-06 – 2018-08)

• Served as the primary contact for customers seeking home improvement solutions, providing expert advice on paint and hardware products, and resulting in a 15% increase in sales.
• Trained and mentored new staff members on company policies, sales techniques, and product knowledge, fostering a collaborative team environment.
• Managed inventory and stock levels, ensuring that high-demand products were always available and organized, improving store operations.
• Processed customer transactions and returns, providing quick and efficient service while ensuring a positive customer experience.

High School Diploma – Kenwood High School