Christopher Barrios

Results-driven IT professional with over 7 years of experience in system administration, Linux server management, and network troubleshooting. Proven track record in optimizing system performance, reducing downtime, and delivering white-glove technical support.

Senior AV Production Technician at Synergy Sports (2021-06 – Present)

• Responsible for the deployment, installation, and configuration of Linux servers, network switches, and IP cameras. Proficient in troubleshooting and resolving issues related to Linux servers, switches, and IP cameras using command-line interface.
• Additionally, provide on-site interventions and technical support for clients to resolve issues and ensure system functionality.
• Maintain around-the-clock communication with clients, delivering white-glove IT support to address inquiries and ensure seamless system operation.

IT Helpdesk Technician at TherapeuticsMD (2019-03 – 2021-06)

• Provide comprehensive support to 300+ users across all departments through in-person, chat, email, and phone channels.
• Configure and maintain workstations, delivering front-line support in a timely and professional manner while effectively escalating complex issues via the Jira ticketing system.
• Proactively monitor systems to ensure hardware functionality and resolve any issues promptly.
• Demonstrate strong problem-solving abilities to address errors and ensure high levels of user satisfaction.
• Recognized for completing over 1,000 service desk tickets in a single year, showcasing exceptional service delivery and efficiency.

Computer Sales Associate at Best Buy (2017-11 – 2019-03)

• Effectively guided customers to optimal solutions based on their preferences and available resources by offering expert advice and tailored recommendations.
• Managed escalations of project-based clients, ensuring proper referral to the appropriate teams for further assistance, ensuring seamless support and client satisfaction.

Associates Degree – Broward College