Christopher Ruiz

Skilled Accounts Payable Operations Lead with 4 years of experience in full-cycle accounts payable and vendor management. Proven expertise in invoice reconciliation, dispute resolution, and compliance with financial regulations. Demonstrated leadership in coaching and training teams, enhancing operational efficiency, and resolving complex issues within SAP and OnBase systems. Committed to delivering accurate financial processes and fostering cross-functional collaboration.

Accounts Payable Specialist - CBC Group Inc (Accounting & Finance Professionals LLC) - Phoenix, AZ

(2026-05)

Temp to permanent. Full cycle Accounts Payable, commission payout, reimbursement, and all domestic vendor management. Handling all Domestic vendors and training on foreign.

Managed Services Operations Lead - WillScot - Scottsdale, AZ

(2025-03 - 2026-04)

Operations Lead. Coaching and Training for Accounts Payable/Billing Coordinators, Purchase Order/Dispatch, and Customer Service. Monitoring and coaching duties to all three positions. Very involved with Accounts payable/billing with vendor management, disputes, reconciliation of aging vendor invoices and statements. Worked very close with the AP Operations team on a weekly basis to identify and resolve issues with SAP and OnBase.

Managed Services AP/Billing Coordinator - WillScot | Mobile Mini - Phoenix, AZ

(2022-12 - 2025-03)

Started in a New Department December 2022 - 2025. Working in full cycle Accounts Payable for vendors. Working in OnBase and SAP. Primary job duties are researching vendor invoices for discrepancies, line matching invoices, and approving invoices for payment.

Specialized Collector/Credit Analyst/HFC Specialist - Mobile Mini Inc - Phoenix, AZ

(2015-03 - 2022-12)

Started in a Commercial Collector role and within six months, trained as a HFC Specialist and Credit Analyst. After one year transferred to a Specialized Collector handling National, Surepay, Government and Value added product accounts. Asked to be a full time Credit Analyst, HFC, Dispute Resolution Specialist. Assigned to special projects with ability to prioritize tasks while keeping to a time frame for completion. Cross trained on all aspects of the Accounts Receivable Department including understanding of the Billing, Repo, Legal and Cash Departments. Feb 2020 - Dec 2020 working a temporary special Account Receivables project reconciling the Web Billing accounts.

Learned

Ariba, Coupa, and various customer billing portals. Ability to multitask and perform multiple duties with accuracy and in a timely manner.

Asset Recovery Specialist - Law Office of Joe Pezzuto - Phoenix, AZ

(2012-08 - 2015-01)

Legal Asset Recovery Specialist for Commercial Department.

Responsibilities included being an interim Team Manager for almost a year. Led the department in identifying responsible parties (CEO, Accounts Payable, Personal Guarantors, etc). Assisted in taking calls escalation and reviewing accounts for suit. Fully versed in FDCPA, UDAP, and the ever changing CFPB regulations. Was the person who answered the most questions in reference to identifying responsible parties. Proficient with compliance passing on every call and ensured excellent customer service. Chair of a committee of peers that handled contest ideas, ideas for offsite team builders, charity drives, and overall culture of the office. Often dealt and interacted with Senior Leadership Team to bring concerns of morale and issues from the staff.

• Customer service skills, both verbal and written skills
• Working as a team
• Ensuring that every personal guarantor had a pleasant experience
• Computer skills

Collections Supervisor - ARS National Services Inc - Phoenix, AZ

(2003-01 - 2010-10)

Collection Supervisor for two teams Dell Financial and Capital One.

Compliance

Reviews for entire office from Quality and Compliance. Hiring and Terminations.

Administration

Support. First promoted after about a year of working with company by the CFO John Watson. Started with a team of nine people of collectors that the company wanted to keep but numbers and performance were not adequate. Able to increase their numbers and help most of them to exceed Senior Management expectations. Team grew to 10 people on Capital One Product and 12 people on Dell Financial. Team excelled in quality and compliance and many moved to management or to better opportunities elsewhere.

• Verbal
• Written
• Team Lead

Team Lead - ACE Collections - Phoenix, AZ

(2009-11 - 2010-04)

Team Lead Commercial Collections. Administration Support (offer and paid letter). Advanta Bank was placed in receivership by FDIC in March and Department was closed. In charge of the daily management responsibilities. Staffing, H/R, media requests, approving/denying settlement offers, hiring/terminations, interacting with client.

• Verbal (Senior Management, peers, clients and staff)
• Written (responsible for letters PPA, Balance reviews, Settlement Offers, and Paid letters)

Biology - Biology - Phoenix College/ASU (1993-01 - 1996-01)

HS Diploma - College Prep - St. Mary's High School (1990-01 - 1993-01)