Cinthya Ochoa
Detail-oriented administrative and operations professional
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About
Detail-oriented administrative and operations professional with 15+ years of experience supporting organizations through efficient office management, payroll, recruiting, customer service, and team coordination. Known for strong communication, reliability, and the ability to manage multiple priorities with accuracy. Bilingual in English and Spanish.
Experience
Administration Manager - Gang Alternatives Program (GAP) - Lynwood, CA
(2023-03 - 2026-01)
- Managed payroll and employee timekeeping for multiple departments.
- Led recruiting and onboarding with a focus on long-term retention.
- Oversaw insurance benefits administration and supported administrative staff.
- Handled AP/AR, invoice processing, and QuickBooks reconciliation.
- Coordinated purchasing, vendor communication, and cost-effective procurement.
- Maintained organized records and oversaw fleet management.
Branch Manager - Utech Global - Long Beach, CA
(2017-11 - 2020-03)
- Directed daily branch operations and ensured policy compliance.
- Recruited and trained staff, including marketing and social media teams.
- Managed key accounts and supported customer retention.
- Oversaw sales activities, upselling, and cross-selling strategies.
- Handled invoicing, collections, and inventory control in QuickBooks.
- Analyzed performance metrics and implemented improvements.
Senior Administrative Assistant - Label-Aire - Fullerton, CA
(2013-11 - 2017-03)
- Supported management with Excel reporting and data tracking.
- Processed job order design packets with accuracy.
- Maintained updated manuals and coordinated production timelines.
- Provided customer service and cross-department communication.
- Performed data entry and quality control checks.
- Initiated transition from paper manuals to digital formats.
Office Manager - C&E Properties - Long Beach, CA
(2003-04)
- Managed bookkeeping and QuickBooks data entry.
- Handled email correspondence, tenant inquiries, and vendor coordination.
- Initiated social media presence and supported marketing efforts.
- Maintained organized office operations and documentation.
- Provided customer service and general administrative support.
Education
Long Beach City College
Certificate - Office Skills - Bryman College
Diploma - General Studies - Long Beach School for Adults
