PRO/AM SPORTS CREW - Lee County Government - Fort Myers, FL
(2022-12)
- Maintain professional athletic fields and facilities used by amateur and professional athletes, coaches, and organizations.
- Operate specialized maintenance and construction equipment safely and efficiently.
- Assist coaches, players, officials, and staff during workouts, games, tournaments, and special events.
- Coordinate daily projects and responsibilities with crew members to ensure facilities meet professional standards.
- Perform field preparation, repairs, and general upkeep to provide safe, high-quality playing environments.
TECHNICAL SUPPORT EXPERT - Asurion - Nashville, TN
(2019-12 - 2022-09)
- Delivered technical support and troubleshooting solutions to customers via inbound calls, ensuring accurate and timely issue resolution.
- Maintained a high level of customer service while meeting performance targets and quality standards.
- Assisted team manager by leading team meetings and supporting team goals and initiatives.
- Collaborated with team members to deliver consistent, excellent service and achieve shared objectives.
- Recommended services and products based on customer needs and usage.
- Adapted quickly to new technologies, systems, and process changes.
- Maintained detailed service requests, account notes, and documentation.
TEAM LEAD - Academy Sports + Outdoors - Nashville, TN
(2014-09 - 2019-11)
- Supervised and coached a team of 10+ employees on the sales floor, maintaining productivity, performance, and customer service standards.
- Trained and onboarded new team members, improving productivity and consistency across departments.
- Organized store layout, inventory, and merchandise flow to enhance efficiency and the customer experience.
- Led monetary services including cash handling, transactions, and reporting with accuracy and accountability.
- Built positive customer relationships and resolved issues to ensure an excellent shopping experience.
