Eric Towns

Director of Human Resources with 7+ years of progressive leadership across hospice, healthcare, nonprofit, government, technical, and military environments. Known for building compliant, people-centered HR operations, advising executives, strengthening culture, and aligning workforce strategy with mission-driven care.

Director of Human Resources - Tapestry Hospice - Georgia

(2025-01)

Lead organization-wide human resources strategy for a regulated hospice provider, overseeing staffing, employee relations, policy governance, compliance, and people operations.

• Serve as strategic advisor to executive leadership and governing body on workforce planning, employee relations risk, and organizational culture.
• Ensure full compliance with federal and state employment laws, HIPAA, Medicare/Medicaid, and hospice regulatory standards through proactive audits and policy oversight.
• Direct employee relations, investigations, conflict resolution, and corrective action processes with emphasis on fairness, documentation, and risk mitigation.
• Oversee onboarding, credentialing, competencies, and continuing education to maintain workforce readiness and survey preparedness.
• Drive performance management, employee reviews, exit interviews, and retention initiatives supporting engagement and stability.

HR Generalist – Recruitment & People Operations - Empire Care Center - Atlanta, GA

(2024-01 - 2024-11)

Managed full-cycle onboarding, credentialing, and orientation for clinical and non-clinical staff in a skilled nursing environment.

• Supported recruiting pipelines while maintaining compliance with healthcare regulations and internal standards.
• Partnered with leadership on employee relations matters and performance alignment.
• Maintained HR dashboards, turnover data, and workforce planning reports.
• Ensured compliance with HIPAA, OSHA, and state healthcare requirements.

Human Resources Manager / HR Generalist - Reclif - Atlanta, GA

(2022-01 - 2023-12)

Directed full-scope HR operations including employee relations, investigations, compliance, payroll, and benefits.

• Led HRIS transition and digitization of personnel records, improving efficiency and compliance.
• Coached managers on performance management and corrective action.
• Ensured compliance with FMLA, ADA, HIPAA, EEO, and state labor laws.

Human Resources & People Operations Specialist - TechniPower - Remote

(2021-01 - 2022-06)

Supported onboarding, background checks, and compliance verification for technical and defense personnel.

• Maintained HRIS/ATS data integrity and federal compliance documentation.
• Prepared workforce metrics and reports supporting leadership decisions.

HR Compliance & Personnel Operations Manager (Contract) - Anniston Army Depot - Anniston, AL

(2020-01 - 2021-12)

Supported federal HR operations including onboarding, credentialing, and DoD compliance.

• Maintained audit-ready personnel files and improved onboarding workflows.

Human Resources Specialist / Personnel Management NCO - United States Air Force

(2017-01 - 2021-12)

Managed personnel records, evaluations, and readiness tracking for 120+ service members.

• Led onboarding, conflict mediation, training, and administrative actions.

Bachelor of Arts - Human Resource Management - University of Arizona Global Campus (2023-12)