Faletoi Kim

Experienced restaurant and operations manager with over 3 years of leadership in high-volume dining establishments. Skilled in staff supervision, customer service, scheduling, inventory management, and maintaining safety and sanitation compliance. Fluent in Samoan and proficient in Microsoft Office. Adept at improving operational efficiency, building motivated teams, and delivering exceptional guest experiences.

Restaurant Manager - Manic Meatballs - Lakewood, WA

(2022-09 - 2025-11)

• Leadership & Staff Management: Recruited, trained, and supervised servers, cooks, and hosts. Managed schedules, provided coaching, feedback, and disciplinary action, and conducted staff meetings and ongoing training.
• Customer Service & Guest Experience: Ensured excellent service, handled complaints, greeted guests, and maintained a welcoming atmosphere. Monitored dining areas for cleanliness and service quality.
• Operations & Daily Management: Oversaw daily restaurant operations, food preparation, and presentation. Ensured compliance with health, safety, and sanitation regulations. Managed inventory and coordinated kitchen workflow.
• Financial & Administrative Duties: Managed budgets, tracked sales and labor costs, processed payroll, reconciled registers, and implemented strategies to increase profitability.
• Marketing & Business Development: Assisted with promotions, events, and social media presence. Built relationships with customers and analyzed feedback to improve service and menu offerings.
• Facility & Equipment Oversight: Maintained restaurant equipment, arranged repairs, and ensured a clean and safe environment for staff and guests.
• Successfully built and led a motivated team, reducing staff turnover and increasing productivity.
• Improved customer satisfaction through enhanced service training and operational efficiency.
• Implemented effective inventory and ordering systems, reducing waste and controlling costs.
• Maintained strict compliance with health and safety regulations, passing all inspections with high marks.

Completed 12th Grade - Leulumoega Fou College – Independent State of Samoa