Fatima Shaat

Oversaw daily operations across two restaurant locations, maintaining consistent service standards, operational efficiency, and customer satisfaction. Recruited, interviewed, hired, onboarded, trained, and managed staff across both locations while maintaining strong team performance and service standards. Managed employee scheduling, shift coverage, staffing needs, and day-to-day workforce operations in a fast-paced environment.

Restaurant Manager - La Cucina Italiana - Raleigh, NC

(2023-12 - 2026-08)

• Oversaw daily operations across two restaurant locations, maintaining consistent service standards, operational efficiency, and customer satisfaction.
• Recruited, interviewed, hired, onboarded, trained, and managed staff across both locations while maintaining strong team performance and service standards.
• Managed employee scheduling, shift coverage, staffing needs, and day-to-day workforce operations in a fast-paced environment.
• Trained and mentored employees on customer service, operational procedures, company standards, and conflict resolution; addressed performance issues and supported employee development.
• Managed the restaurants’ online reputation and customer feedback, helping generate more than 1,000 five-star reviews during tenure through a strong focus on service quality and customer experience.
• Responded to customer feedback and resolved service issues promptly, using recurring feedback to identify opportunities to improve operations and guest satisfaction.
• Coordinated inventory, vendor communication, cash-handling procedures, opening and closing operations, and adherence to company policies.
• Monitored operations across both locations and implemented process improvements to improve efficiency, consistency, and overall guest experience.
• Served as a key point of contact for employees, customers, vendors, and leadership, resolving operational challenges and maintaining effective communication across teams.

Tech Engineer, End User Support - Verizon - Cary, NC

(2022-12 - 2023-09)

• Assisted Verizon employees and contractors working remotely and onsite with IT issues including VPN/Pulse connectivity, Citrix, Cisco, hardware, applications, mobile devices, and network/Telco room issues.
• Addressed customer tickets involving home network connectivity and Internet Service Provider (ISP) issues.
• Asked targeted questions to quickly identify root causes and guided customers through clear, step-by-step troubleshooting instructions.
• Managed the ticket queue, including daily follow-ups and clear documentation and communication with customers, ISP technicians, and other partners.

Bachelor of Science - Biomedical Engineering; Minor in Electrical Engineering - Union College (2022-06)