Holly Peters

Dedicated and reliable professional with strong work ethics and a passion for providing excellent customer service. Experienced in maintaining organized records, supporting daily operations, and ensuring clear communication between staff and clients. Known for being detail-oriented, dependable, and efficient in fast-paced environments. Committed to creating a welcoming environment while maintaining professionalism and operational efficiency.

Preschool Assistant Director at Calvary Chapel Schools (2011-01 – Present)

Assistant Director at preschool with responsibilities in staff training, family communication, record management, compliance monitoring, and campus safety coordination.

• Trained new faculty members on program policies and procedures
• Facilitated communication between families and faculty regarding student performance issues or concerns
• Communicated with parents and fostered strong professional relationships
• Created and updated accurate records of attendance, state licensing, and immunizations
• Monitored compliance with state, federal and Calvary Chapel Schools regulations, standards and requirements
• Served on the campus dispatch team, coordinating communication with the school safety department to help maintain a safe and secure environment for all students and staff
• Managed Paycom system to ensure accurate payroll processing for preschool staff
• Facilitated campus tours fostering a welcoming enriched environment

Billing Customer Service Representative at HOAG Memorial Hospital Presbyterian (2002-01 – 2008-12)

Customer service representative handling patient billing inquiries, insurance claims processing, and patient financial assistance enrollment.

• Managed patient billing inquiries resolved discrepancies to enhance patient satisfaction
• Provided exceptional customer service in a fast-paced healthcare environment
• Processed insurance claims and verified patient coverage details for accuracy
• Assisted patients in understanding and enrolling in payment plans and financial assistance options

6th Grade Teacher at Calvary Chapel Schools (1998-01 – 2001-12)

Classroom teacher responsible for lesson planning, student assessment, and facilitating group learning activities.

• Developed engaging lesson plans to enhance student learning and participation
• Assessed student performance through regular tests and personalized feedback sessions
• Facilitated group activities to encourage skills among students

Front Desk Receptionist Assistant at Fieldstone Communities (1997-01 – 1997-12)

Front desk support role handling visitor greeting and incoming call management.

• Greeted visitors at the front desk, ensuring positive and welcoming first impressions
• Answered incoming calls and redirected callers to personnel or departments, enhancing and streamlining response time

General Education – Golden West College (1995-01 – 1996-12)

Early Childhood Development – Orange Coast College (1996-01 – 1997-12)

Early Childhood Development – Vanguard University (2012-01 – 2012-12)

Director & Management Courses – Saddleback College (2016-01 – 2016-12)